Ratings based on 570 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Beautiful and clean hotel … Jessica at the front desk was awesome .. only problem was that the sign to locate the hotel is horrible .. only one sign at the entrance to the hotel .. and that is short … the property is off in the side streets with no big sign for a Marriott property… sadly we drove around for 20 minutes before we could find the hotel.
Comment from Hotel Management
14 Jun 2024 by Jasmin General Manager, Hotel Management
Thank you for your feedback. We are super grateful most of your stay was great. We apologize for the inconvenience that trying to find the hotel gave. I will discuss this with our owner in hopes of getting a better sign.
by A verified traveler
Posted 7 Jun 2024
Overall the property was very clean and the staff was very nice.
Comment from Hotel Management
8 Jun 2024 by Jasmin General Manager, Hotel Management
Thank you for your feedback. We are so grateful that you had a great stay.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Jasmin General Manager, Hotel Management
Thank you for your feedback. We are so grateful that you had a great stay.
by A verified traveler
Posted 31 May 2024
Several factors added up to make this a property we will NOT stay at again. Two of the biggest were the deadbolt did not work (major safety issue) and the floor and beds vibrated whenever the air conditioning was running. Ants crawled on the bathroom floor.
However, the bathroom made it impossible to share the room with others. The two double beds faced the bathroom - and the DOOR WAS FROSTED GLASS. This made it impossible to use the bathroom without waking everyone else up with the light. And when you stepped out of the shower, you were directly in front of this glass which gave everyone a view (it was not as opaque as one would hope).
The desk also had frosted glass separating it from the beds. You couldn't use it with a light and not disturb those sleeping.
WHO DESIGNS THESE??? They obviously aren't testing these rooms for families or anyone other than a solo traveler.
Comment from Hotel Management
1 Jun 2024 by Jasmin Director of Sales, Hotel Management
On behalf of all of our staff here at SpringHill, I apologize for the terrible experience you had while staying at our property. As a Manager, this is not up to my standards and I will be having meetings with our staff to ensure this does not happen to anyone else. We weren't aware of the dead bolt being broken in your room and will be fixing it as soon as possible. I do understand the frosted glass doors make it inconvenient and will be passing this feedback along to our owner.Thank you for taking the time to share your feedback. We always appreciate it and do take action based on these.
by A verified traveler
Posted 28 May 2024
Very clean and comfortable. Great room.
Comment from Hotel Management
30 May 2024 by Jasmin Director of Sales, Hotel Management
Thank you for your feedback! We are so grateful that you had a great stay.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
This was a great stay!! The property is nice and the rooms are spacious and quiet!
Comment from Hotel Management
26 May 2024 by Jasmin Director of Sales, Hotel Management
Thank you for your valuable feedback. We are so grateful that you had a great stay!
by A verified traveler from Bellevue
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Jasmin Director of Sales, Hotel Management
Thank you for your valuable feedback. We are so grateful that you had a great stay!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Jasmin Director of Sales, Hotel Management
Thank you for your feedback. We are so grateful you had a great stay!
by A verified traveler
Posted 12 May 2024
Great area!
Comment from Hotel Management
13 May 2024 by Jasmin Director of Sales, Hotel Management
We are so grateful you had a great stay and hope to see you return in the future!
