Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Clean and good free breakfast. Have stayed there twice now. It’s in a great location to walk to breweries. Only complaint is that on Sunday nights, some idiot on a motorcycle likes to tear down the street, and it is so loud. Has happened twice on Sunday a year apart.
Comment from Hotel Management
28 May 2024 by Brandon Field - Operations Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you've enjoyed our cleanliness, free breakfast, and convenient location. Sorry to hear that the noise from the motorcycle on Sunday nights has disrupted your stay. We apologize for the inconvenience and and we appreciate your loyalty and hope to welcome you back again soon.
by A verified traveler
Posted 26 May 2024
I wouldnt change anything about the Hyatt except the fact that i find it ridiculous that you have to pay extra for parking when youre already paying so much for the room. Its very disappointing!
Comment from Hotel Management
26 May 2024 by MacKenzie Armstrong, Hotel Management
Thank you so much for your perfect 5/5 review! We're delighted to hear that you enjoyed your stay at the Hyatt.We understand your frustration regarding the additional parking fee. Unfortunately, the conveniently attached parking garage is separately owned and operated, and we do not have control over their pricing. We share your sentiments and wish we could offer more flexibility in this regard.Despite this, we're thrilled that your overall experience with us was excellent. Your feedback is greatly appreciated and helps us strive to provide the best possible service to our guests.We hope to welcome you back soon!
by A verified traveler
Posted 23 May 2024
What a beautiful, comfortable, hotel. We loved our two night stay. The rooms were modern and beautiful. The bathroom was BEAUTIFUL! CLEAN.
Comment from Hotel Management
25 May 2024 by MacKenzie Armstrong, Hotel Management
Thank you for your wonderful 5-star review! We are thrilled to hear that you had such an enjoyable two-night stay at Hyatt Place Grand Rapids.It’s fantastic to know that you found our hotel beautiful and comfortable. We’re delighted that you loved the modern design of our rooms and found the bathroom to be particularly beautiful and clean. Our team takes great pride in maintaining high standards of cleanliness and comfort, and your feedback is truly appreciated.We look forward to welcoming you back for another delightful stay in the future. Thank you once again for sharing your experience with us!
by A verified traveler
Posted 19 May 2024
The hotel was nice but remember the hotel is on the second floor.
Comment from Hotel Management
20 May 2024 by MacKenzie Armstrong, Hotel Management
Thank you for sharing your feedback about your recent stay at Hyatt Place Grand Rapids. We are pleased to hear that you found our hotel to be nice and enjoyed your time with us.We appreciate your note about the hotel's location on the second floor. While this is a unique aspect of our property, we strive to ensure that all our guests find their way to our reception and facilities with ease. Your feedback helps us identify areas where we can improve our signage and communication to make our guests' experience as smooth as possible.Thank you once again for your review. We look forward to welcoming you back on your next visit to Grand Rapids.
by A verified traveler
Posted 17 May 2024
Staff was friendly, room was clean and beautiful view, located right downtown, breakfast was delicious
Comment from Hotel Management
20 May 2024 by MacKenzie Armstrong, Hotel Management
Thank you so much for your wonderful review of your recent stay at Hyatt Place Grand Rapids! We are delighted to hear that you had such a positive experience.It’s great to know that our friendly staff, clean rooms, and beautiful views contributed to your enjoyable stay. We are also thrilled that you appreciated our prime downtown location and found our breakfast delicious. Your kind words are a fantastic encouragement for our team, who strive to provide the best experience for our guests.We look forward to welcoming you back to Hyatt Place Grand Rapids on your next visit to the area. Thank you once again for choosing to stay with us and for sharing your feedback.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by MacKenzie, Hotel Management
Thank you so much Marisue, for your perfect 5/5 review! We're thrilled to hear that you had such an outstanding experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met and exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 11 May 2024
by A verified traveler from Three Rivers
Posted 10 May 2024
Room was clean and the city view was fantastic! Close to restaurants and perfect for anyone going to an Event at VanAndel Arena. Staff was friendly and breakfast was good!
Comment from Hotel Management
12 May 2024 by Brandon Field - Operations Manager, Hotel Management
Thank you for your kind words and positive review of our hotel. We are delighted to hear that you enjoyed the cleanliness of your room, the fantastic city view, and the convenient location near restaurants and the VanAndel Arena. Our staff takes pride in providing friendly service, and we are pleased to hear that you had a good breakfast experience. We look forward to welcoming you back for your future stays in the area.
by A verified traveler
Posted 10 May 2024
The shade minimally kept the room dark at night. The buildings across the way had their lights on all night that shown right into our room. There was only a shade no curtain. I felt like people could see into our room and we could see out into their properties. it was hard to find things around the hotel. Everything was located on Different floors. couldn’t find the parking structure Initially. No valet parking. food was offered, but not a large variety. Also, it was very loud. We could hear things going on in the parking structures and buildings around us all throughout the night. The heating And cooling in the room was also very loud. We ate at Tupelo honey, the restaurant that you could get to through the hotel. Not sure if it was a part of the hotel. Exactly the food was horrible.
Comment from Hotel Management
12 May 2024 by Brandon Field - Operations Manager, Hotel Management
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the lack of effective light blockage in your room and the noise disturbances you experienced during your stay. We will address the issues with the shade and explore options for better soundproofing. We appreciate your feedback about the parking situation and variety of food offered, we will work on improving these aspects. We hope to have the opportunity to provide a better stay for you in the future. Thank you.
by A verified traveler
Posted 6 May 2024
Very clean; use the on-sight attached overnight parking garage with unlimited access
Comment from Hotel Management
6 May 2024 by MacKenzie, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be very clean and that our attached garage was convenient for your stay. Maintaining a clean and easy-to-navigate environment is a top priority for us, and we're thrilled that we met your expectations in this regard.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
