Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great location and great hotel! We would definitely stay again!
Comment from Hotel Management
3 Jun 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Amy,Thank you for your positive feedback! We're thrilled to hear you enjoyed our great location and hotel. We look forward to welcoming you back for another stay in the future!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 2 Jun 2024
Staff were super friendly and helpful including front desk, restaurant, and housekeeping.
Comment from Hotel Management
3 Jun 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Kathryn,Thank you for your kind words! We're thrilled to hear that our staff across all departments made your stay enjoyable. We appreciate your feedback and look forward to welcoming you back soon.-The Staff at Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 31 May 2024
It was very nice and easily accessible, visited the John Ball Zoo close proximity.
Comment from Hotel Management
2 Jun 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi William,We're thrilled you found our location convenient and easily accessible, especially about the John Ball Zoo. Your positive feedback is greatly appreciated. Thank you for the perfect rating!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Caleigh,We're thrilled you had a positive experience and appreciate your perfect rating. Your feedback is valuable to us, and we're committed to maintaining the high standard of service you've experienced. Thank you for taking the time to share your review.-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler from grayling
Posted 30 May 2024
Clean and close to local activities
Comment from Hotel Management
30 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Holli,Thank you for your review! We're glad you found our location convenient and enjoyed the cleanliness. We hope to see you again soon!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 29 May 2024
Pool was cloudy didn’t use
Comment from Hotel Management
29 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Dave, Thank you for your feedback. We're sorry to hear about the condition of the pool. We appreciate you bringing this to our attention and will address it with our maintenance team. We hope to provide a better experience on your next visit.-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 28 May 2024
Very friendly and clean hotel close to things to do downtown.
Comment from Hotel Management
29 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Ramona, Thank you for your positive feedback! We're delighted to hear you enjoyed our friendly service and clean accommodations. Our convenient downtown location is indeed a great perk. We look forward to welcoming you back soon!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 28 May 2024
Great place to stay downtown.
Comment from Hotel Management
28 May 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Scott, We're thrilled to hear that you enjoyed your stay with us downtown! If there's anything specific that stood out to you or any suggestions you have for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back soon!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted 27 May 2024
Nice place
Comment from Hotel Management
28 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi J, Thank you for your feedback! We're glad you enjoyed your stay with us. If there's anything specific you liked or anything we can improve upon, feel free to let us know. We hope to have the opportunity to welcome you back in the future!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Jackie, Thank you for taking the time to leave your feedback. We appreciate your comments and are glad you had a positive experience overall. If there's anything specific you think we could improve upon to make your next visit even better; please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!-The Staff at Holiday Inn Grand Rapids Downtown
