Ratings based on 569 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Water pressure in shower and any tap was very low. This is the second time we have stayed here, the pancake machine was out of services and was wondering if it ever worked.
by A verified traveler
Posted 23 May 2024
Room was not in a rentable condition blinds did not work shower leaked all over the bathroom floor slop of floor is incorrect to allow for drainage
Comment from Hotel Management
24 May 2024 by Joseph, Hotel Management
This guest was looking for free night stay and has no idea how to speak to people with respect. All claims are false and she took ultra zoomed in photos to show "huge" issues that were not there. She threatened staff verbally over the phone and was beyond rude over the phone making it virtually impossible to get a word out, again only looking to book and get free nights by yelling and making false claims. She and her husband are added to our "do not rent list" and would not be allowed to place a reservation at our property again.
by A verified traveler from Mobile
Posted 23 May 2024
The room was clean and roomy but, the windows did not have a window-blind that shields from lights or sun from outside, so at night the room was completely lit-up making it difficult to go to sleep!
by A verified traveler
Posted 22 May 2024
Great hotel, excellent rooms bathrooms, nice breakfast, great flow of water while showering, comfortable beds definitely will stay here again.
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 21 May 2024
Overall great experience:)
Comment from Hotel Management
21 May 2024 by Joseph, Hotel Management
Dear Jose,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Joseph, Hotel Management
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 19 May 2024
For close location to Davenport University.
Comment from Hotel Management
20 May 2024 by Joseph, Hotel Management
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 12 May 2024
Very good.
Comment from Hotel Management
13 May 2024 by Joe, Hotel Management
Dear Mai,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Joseph, Hotel Management
Dear Carlos,Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS AIRPORT - SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
