Ratings based on 110 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Clean and great location for my stay
Comment from Hotel Management
10 Jun 2024 by Joshua McVay/Marketing Manager , Hotel Management
We're delighted to hear that you found our hotel clean and conveniently located for your stay. Providing a comfortable and convenient experience for our guests is always our top priority. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler from Dallas
Posted 31 May 2024
The hotel was clean. The staff was nice. The breakfast bar was very limiting.
Comment from Hotel Management
3 Jun 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you, Shelley, for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff friendly. However, we're sorry to hear that you found our breakfast options limiting. We're always looking for ways to improve our guests' experience, so we appreciate your input. If there are specific items or changes you'd like to see in our breakfast offerings, please feel free to let us know. Your feedback helps us make adjustments to better meet the needs and preferences of our guests. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If you have any further comments or concerns, please don't hesitate to reach out.
by A verified traveler
Posted 26 May 2024
clean place to stay.
Comment from Hotel Management
3 Jun 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you, Patrica, for your review. We're glad to hear that you found our hotel to be clean during your stay. Providing a clean and comfortable environment for our guests is one of our top priorities. If there's anything specific you think we could improve on to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 12 May 2024
Everything about this property was great. 10/10
Comment from Hotel Management
14 May 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our property and rated it 10/10. Your satisfaction means the world to us, and we're delighted that everything met or exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future!
by A verified traveler
Posted 29 Apr 2024
Close to shopping and walkable distance to restaurants! Only 10 minutes from downtown GR
Comment from Hotel Management
29 Apr 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for sharing your experience with us! We're thrilled to hear that our hotel's location close to shopping, restaurants, and just 10 minutes from downtown Grand Rapids worked well for you. Providing convenient access to attractions and amenities is something we strive for, and we're delighted that it enhanced your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable visit in the future!
by A verified traveler
Posted 29 Apr 2024
Property is brand new but the breakfast and coffee took so long to refill.
Comment from Hotel Management
29 Apr 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for your feedback regarding your recent stay at our brand new property. We're glad to hear that you appreciated our new facilities. However, we're truly sorry to hear about the delay in refilling the breakfast items and coffee. Please accept our sincerest apologies for any inconvenience this may have caused during your visit. We understand the importance of prompt service, especially during breakfast hours. Your comments will be shared with our team to ensure that we improve in this area and provide a more efficient experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on a future visit.
by A verified traveler
Posted 17 Apr 2024
Great location. Hotel facilities in great shape. Totally worth it.
Comment from Hotel Management
22 Apr 2024 by Joshua McVay/Marketing Manager , Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and found our hotel facilities to be in great shape. It's wonderful to know that your stay was worth it. We hope to welcome you back for another great experience in the future!
by A verified traveler
Posted 25 Mar 2024
I like the rooms at the property!
Comment from Hotel Management
25 Mar 2024 by Joshua McVay/Marketing Manager , Hotel Management
We're delighted to hear that you enjoyed the rooms during your stay at our property! Providing comfortable accommodations is one of our top priorities, and we're glad that you found the rooms to your liking. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!
