Ratings based on 912 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
There was a heavy rainfall the room was flooded with rain. We asked the staff if they could come clean it up. They brought us towels and told us that it was not their job to clean that room so we ended up doing it ourselves. The pool was full of LG and they were cleaning it out at the time so the pool was unavailable for the three days we were there Were pretty dirty chairs and trash all around.
Comment from Hotel Management
25 Jun 2024 by Brand Experience Team, Hotel Management
Hi Monique Renee,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Very rough but clean accommodations. Shower and sink surfaces cracked due to old age. Beds and linen of poor quality
Comment from Hotel Management
25 Jun 2024 by Brand Experience Team, Hotel Management
Hi Barbara,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 22 Jun 2024
Gross
by A verified traveler
Posted 18 Jun 2024
I would call this "adequate", and for the price, it really is an great deal. The bed was a bit past it's prime, and the guide on the tv didn't work, but otherwise it was fine. The clerk who checked me in didn't give me the password for the wifi, so I had to go back later and ask for it, since it's not documented in the room, however he was new, and seemed a tad flustered, so no big deal.
I'm sure I could have found plenty of better options, but not for this money.
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 17 Jun 2024
Noisy
Comment from Hotel Management
20 Jun 2024 by Nancy Y., Hotel Management
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6
by A verified traveler
Posted 10 Jun 2024
No air conditioning in any rooms
by A verified traveler
Posted 9 Jun 2024
The air conditioner is broken and they are still charging full price. The front desk staff is incredibly rude. This was the worse motel experience I've ever had.
by A verified traveler
Posted 8 Jun 2024
There were very questionable people walking around and it felt sketchy. My room was supposed to be non-smoking. As soon as my daughter and I walked in, it smelled like an ashtray. The bed, pillows and sheets stunk! Do not get a room here unless you are ok with low quality. The bed was not a queen, more like a full.
