Ratings based on 144 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good Experience
Posted 24 Nov 2022 on HotelsComfortable stay in Mauritius.
Comment from Hotel Management
24 Nov 2022 by Ruth , Hotel Management
Dear Mohamed, We truly appreciate you taking the time to share your feedback after your recent stay at us Villa NarmadaThank you for rating us so well! We hope to welcoming back in a near future!Warm regards
by A verified traveler
Posted 28 Dec 2021 on Hotels
Comment from Hotel Management
29 Dec 2021 by Ruth , Hotel Management
Dear Mr. Dardenne,
Thank you very much for this good rating which encourage us in our efforts of guest satisfactory.
Hope to welcoming you back again in very soon.
Warm regards
by A verified traveler
Misleading
Posted 23 Sep 2019 on HotelsNo hot water for first 3 days of holiday. Staff were telling us when we should shower if we wanted hot water. Staff failed to realise my mother is a local Mauritian and when they were speaking about is in Creole my mother understood everything they were saying and she was shocked at how they were speaking about the customers who were staying at the facility. The sofas are all second hand ones that they buy and refurbish and the leather used is not fire retardant and the leather is just stapled onto the actual wooden sofa. Jacuzzi has not worked in years, yet they are busy building an extension to the apartments without even putting any effort into the premises they already have. Security working the front office was drunk every evening as well.
Comment from Hotel Management
8 Oct 2019 by Ruth (PRO), Hotel Management
Dear Solweig,
We are very disappointed to read your review of your stay at our property, and to see how unhappy you were with your time here. It is evident that you did not enjoy the wonderful, relaxing stay experienced by the vast majority of our guests, and we apologize sincerely for the short-comings at us and in our service. We work to improve the quality of our products and facilities; (the sofas were the older ones that instead of throwing them away we choose to recycle them) We will address the other specific concerns you have brought to our attention. We are sorry to have left you underwhelmed with our product, but we hope that you will have a better experience on a future occasion in our extension with rooms that will surely meet or exceed your high expectations.
Kind regards
by A verified traveler
Value for money
Posted 12 Sep 2019 on HotelsLovely place to stay in with close shops all around, value for money for any traveller, only thing we did not like was the hard beds
Comment from Hotel Management
13 Sep 2019 by Ruth Canepari (GRO), Hotel Management
Dear Sunil
Thank you for taking time to review. Your feedback is important to us and I'm so happy to hear you ve enjoyed our place and location We are sorry for your issue with the bed (mattress) and have not got a chance to remedy to it . We hope for the chance to welcome you in the future!
Regards
by A verified traveler
Posted 19 Dec 2018
It is a good value for money. The great thing was that we were upgraded from room to apartment (balcony, kitchen and more space). Staff were very polite and communication was easy. Receptionist helped us with some tips, arranging the rent-a-car and transport from/to the airport. We were allowed to have a late check-out which we really appreciated.
The only negative thing was that surrounding streets didn’t have street lights so it was not very pleasant in the evening (not because of safety but simply unpleasant)
Comment from Hotel Management
21 Dec 2018 by Ruth (Guest Relation Officer), Hotel Management
Dear guests,
We are delighted to read that your stay went well and that Villa Narmada met your expectations. We value your comments on the that surrounding streets didn’t have street lights and be reassured they will be reassembled to the service concerned. Hoping to have the pleasure of welcoming you once again,
Best regards
by A verified traveler
Great Value for Money
Posted 7 May 2018 on HotelsWell located to the Super U and other fast food outlets, ie. Debonairs, Steers, KFC, McDonalds, Fish Aways, Pizza Hut. The accommodation itself is neat, clean & well kept. The staff are extremely warm and also assisting with any request.
Comment from Hotel Management
8 May 2018 by Ruth (Guest Relation Officer), Hotel Management
Dear guest Yajur,
Thank you for your positive feedback regarding your recent stay at Villa Narmada. We are so pleased you enjoyed our services and we look forward to welcoming you back in the future.
Nice regards,
Recommended
for Everyoneby A verified traveler
Very good price and spacious apartment
Posted 16 Apr 2018 on WotifWe had a late check in but gladly we worked it out. The daily housekeeping was awesome and the room was spacious.
Comment from Hotel Management
16 Apr 2018 by Ruth (Guest Relation Officer), Hotel Management
Thank you so much for taking the time to leave such a wonderful review. We're sorry for the late Check-In and we are glad to see you enjoyed our housekeeping and our apartment. They work hard to ensure you have a memorable stay, and it'll be a highlight to let them know we succeeded. We look forward to having you back here at Villa Narmada!
Regards
by A verified traveler
Word is bond!
Posted 25 Mar 2018 on HotelsGreat place, very clean, great pool!
Comment from Hotel Management
27 Mar 2018 by Ruth (Guest Relation Officer), Hotel Management
What a great review! Thank you so very much for giving us a chance! We try hard to exceed our guests expectations and maintain the quality service level!
Hope to welcome you back again!
Kind regards
by A verified traveler
Posted 25 Mar 2018
Booked a 2 bed apartment but had to take two separate rooms. No WiFi in my room, no air conditioning on arrival, safes were locked on arrival and never opened so had to strategically hide valuables, shower head kept falling down so had to hold the shower head, shower took a long time to get warm, no air conditioning in bathroom so very warm through day and night. Hardly saw staff on reception so unable to ask for help/maps etc.
Comment from Hotel Management
28 Mar 2018 by Ruth (Guest Relation Officer), Hotel Management
Thank you for choosing Villa Narmada for your stay in Mauritius. We regret the unavailability of the 2 bedroom apartment which was due to an unforeseen situation and you have been given 2 nice one-bedroom apartments. As In terms of WiFi, the system is deemed particularly powerful because we have 3 access. I am, myself at the Reception, from 9:00 up to 17:00 and I am very sorry to hear that your stay wasn’t as expected, regrettably that non of these issues were mentioned to us so as to be fixed immediately. I apologize for all inconveniences and disappointments. Take you for your feedback we keep working hard for more improvements.
Regards
by A verified traveler
Excellent accommodation in Grand Bay
Posted 11 Feb 2018 on HotelsExcellent position, good hotel with all the amenities and friendly staff. will stay again at same hotel
Comment from Hotel Management
12 Feb 2018 by Ruth, Hotel Management
Dear Guest,
Many thanks for the fantastic review and for taking the time to share your experience with us.
I welcome your kind feedback on our villa which is incredibly encouraging and greatly appreciated.
Thank you again and I hope it is not too long before we have the privilege of welcoming you both back again.
