Ratings based on 92 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
great hotel
Posted 9 Mar 2020 on HotelsMy wife and I had a great stay. The rooms are great and the food was amazing.
by A verified traveler
Posted 31 Aug 2019
Well I will not recommend this property to anyone my bedding was not changed for three days until I queried it the room facilities is not up to scratch well over priced I would say it’s a two star boutique well too expensive I don’t want to carry on but I will never recommend it to anyone the spar is bad I had manicure and pedicure done they charged me 100pounds for a man and they did a very bad job of it i complained about it they agreed with me and refunded back my money
by A verified traveler
Posted 22 Dec 2018
I really appreciated the early check-in after my long flight from Canada (via Amsterdam).
Comment from Hotel Management
22 Feb 2019 by Xavier Guillet, Hotel Management
Dear Guest,
Thank you for you notation and feedback here.
We have in heart to make our best for our guest, we are glad to read that you appreciated our gesture.
Best regards,
Recommended
for Everyoneby A verified traveler from london
Nice hotel but expensive and small rooms!
Posted 3 Sep 2018Mauritius as a whole is an expensive island and the hotel rates reflected this! Take lots of spending money!
Recommended
for Everyoneby A verified traveler from London
A boutique hotel with very pleasant staff
Posted 28 Aug 2018Lovely location in the bay. A small hotel, but has all the amenities you need for adults only stay. Most pleasant staff. Beautiful food. Rich library, gorgeous atmosphere. Feel like you are at home.
Comment from Hotel Management
30 Aug 2018 by Xavier Guillet, Hotel Management
Dear guest,
Thank you for your kind comment, we are glad to read that your enjoyed your stay with us.
We wanted you to feel like home and you felt as it was ! We are truly delighted to read that.
We hope to see you again,
Best regards,
Recommended
for Everyoneby A verified traveler from Italy
Outstanding hotellerie, good food, great hospitali
Posted 22 Aug 2018Beautiful boutique hotel on a small sandy beach. Nice rooms. Great atmosphere, great food including lots of good and fresh fish. Only downside, in August it's windy.
Comment from Hotel Management
30 Aug 2018 by Xavier Guillet, Hotel Management
Dear Guest,
We are glad to read your kind comment, thank you very much.
We hope to see you again,
Best regards,
by A verified traveler
Wonderful, with a few problems.
Posted 17 Aug 2018 on HotelsAmazing place, and beautiful area of the island. The staff was wonderful and helped me organize a lot of activities. I loved being there. The cleanliness of the room was sub-par. The shower overflowed because the drain was plugged and water went all over the bedroom and living room. The maid didn’t replace the toiletries or all towels daily. It was not so nice in that regard. Also, with the car rental, the GPS didn’t work and I had to use my phone data to get around. The hotel said I didn’t have to pay for the GPS, but then when I dropped off the car, there was a big argument with the car rental company and they made me pay. I contacted the hotel regarding this, and have not heard back. Disappointed in them, especially with their amazing service while I was there.
by A verified traveler
Posted 3 Aug 2018 on Hotels
Faultless. Came for a rest and recovery break, ten days of taking it easy, and access to great water activities and spa services. Food included in the booking is excellent. Did not get bored with the choices, which also include daily special dishes. Great service from guest relations, without feeling any pressure. Many thanks again to the great team. Highly recommended. It is one of the few places where I felt that the actual experience was beyond my expectations from the website.
by A verified traveler
Dishonest and sorely mistreated!!!!
Posted 5 Jul 2018I rarely rate things negatively, but I had a terrible experience here and wish to warn others. However, before getting to the bad, it would only be fair to give an honest opinion of the good as well. The rooms are nice and the service staff were very friendly. The food was also excellent.
Unfortunately, it only takes one bad thing to make a stay memorable for the wrong reason, particularly for a property that is marketed as upscale. So on to the incident... I was booked on a half board basis, which in every place I've ever stayed means that breakfast and dinner are included in the price. At no point was I ever told that there would be supplements charged for certain dishes.
I received my bill the night before I checked out and noticed extra charges on my bill. I raised this with the front desk and when I told them I was not informed about additional charges either during my check in or by the wait staff they said they would take care of it. I thought that was the end of it, but later I was requested to speak with the manager. They said they couldn't do anything about the extra charges and then proceeded to make me feel like I was stupid for not knowing something that no one explained to me and was not explicit on their menu.
I've never felt so belittled by hotel management and would never recommend this place to anybody. There are many beautiful places to visit in Mauritius so I suggest you find somewhere else to go!
Comment from Hotel Management
11 Jul 2018 by T. Lambrechts , Hotel Management
Dear Guest
Thank you for letting us know your feeling about your stay as from the 15th of June to the 18th of June.
We are glad that our rooms pleased you as well as our friendly staff and excellent food. We are sorry that your comment is anonymous.
About the issue you’ve been through we want to let you, and the viewers here, know that every extra cost on the menu is written on it. We have 4 starters with supplement on our 10 starters, 50% of our main dishes are included in the half board menu with any supplementary cost, and you could have enjoyed 5 desserts out of our 7 choices without any cost. We also have a different chef suggestion menu that is available to our half board guests everyday.
One of our welcoming front desk officer has explained it to you upon your arrival and you have every day signed the bills for the supplements. You came to see us the last day to say that you didn’t want to pay for any extra fees. As per our records you signed the following extras:
- 1 Lobster ravioli (+6€)
- 1 chocolate fondant (+3.75€),
- 1 Crab (+7€)
- 1 Beef Filet with truffle (+7.5€)
We do believe that these supplements are justified as we only use fresh and high quality products as you will find in other gastronomic restaurants. And as you mention the food was excellent.
Thanks to your comment we will make sure that this situation won’t happen again and we’ll ask to our waiters and waitresses to make sure that our guest knows about the supplementary costs that are written on the menu and understand it well.
We hope to see you again in our hotel despite this issue.
Best regards,
T. Lambrechts
Recommended
for Everyoneby A verified traveler
Posted 11 Mar 2018
Basic rooms poorly designed and look right into main pool area - upgraded and had a great time
Comment from Hotel Management
15 Mar 2018 by Xavier G , Hotel Management
Dear Guest,
Thank you for your review on Expedia.
We are glad that you have enjoyed your upgrade and that your stay ended beautifully and that you have had a great time with us.
In fact, every room category has a different view. The charm rooms (of entry category) has a garden/pool view, whereas our Beachfront, Suites and Austral Suites are all overlooking the sea.
We will be more than happy to welcoming you soon.
Kindest regards,
Xavier G
