Ratings based on 722 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 25 May 2024
Good stay only issue was construction started outside our room at 7am which bumped down my review.
Comment from Hotel Management
26 May 2024 by Room Mate Leo team, Hotel Management
Dear Timothy,Thank you for taking the time to share your review following your stay at Room Mate Leo in Granada. We are pleased to hear that you had a good stay overall and rated us 4/5.We sincerely apologize for the inconvenience caused by the construction noise. We understand how important a peaceful environment is for our guests and regret that this impacted your experience.Your feedback is valuable to us, and we will work on ensuring that such disruptions are minimized in the future. We hope to have the pleasure of welcoming you back to Room Mate Leo, where we can provide you with an even better experience.Warm regards,Room Mate Leo Team
by A verified traveler from Fullerton
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Room Mate Leo team, Hotel Management
Dear Kyeung Hae,Thank you very much for your positive review and for choosing Room Mate Leo during your stay in Granada. We are delighted to hear that you rated us 4 out of 5.We are glad you enjoyed your time with us and appreciated our services and accommodations. Your feedback is very important to us, and it helps us continue to improve and provide the best experience for our guests.We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team
by A verified traveler
Posted 16 May 2024
The room was fine, but did not have a window which was very bothersome. There was nothing in the booking that indicated there would be no window in the room. I asked to extend checkout time by 30 mins and was told they could not accommodate. Given how many hotels are in the area, I would probably pick somewhere else next time.
Comment from Hotel Management
22 May 2024 by Miriam Expósito, Hotel Management
Dear Deena,First of all, we really appreciate your visit and the time you took to leave us your impressions. We are delighted to hear that you enjoyed your time with us.We sincerely regret that the room you were assigned was not to your liking due to the lack of a window with an interior view, as the room you were assigned had an interior view. Had we known about your discomfort during your stay, we would have done our best to offer you another room type that would have met your expectations. We are also sorry that we were unable to extend your check-out time on this occasion.Your feedback is very valuable to us and helps us to improve our services. We look forward to welcoming you back with open arms in the future and providing you with an even better experience.Thank you again for your visit and for sharing your experience, we hope to see you soon!Best regards,Miriam ExpósitoRoom Mate Leo Hotel Manager
by A verified traveler
Posted 10 May 2024
Really enjoyed our stay
Comment from Hotel Management
13 May 2024 by Room Mate Leo´s Team, Hotel Management
Dear Robert. Thank you very much for sharing your review. For us is very important, that all our guests feel at home. We hope that you come back as soon as possible. Best Regards.
by A verified traveler
Posted 8 May 2024
The staff were exceptional. Special call out to Alex who gave us some excellent bar and restaurant recommendations. Room clean and great location. Only negative was some construction noise early in morning from surrounding buildings. Other than that would recommend.
Comment from Hotel Management
10 May 2024 by Room Mate Leo team, Hotel Management
Dear David,Thank you for taking the time to share your feedback following your recent stay at Room Mate Leo in Granada. We truly appreciate your review, and we're delighted to hear that you had a positive experience overall.It's wonderful to know that you found our staff to be exceptional, particularly Alex, who provided you with excellent bar and restaurant recommendations. We're glad you enjoyed our clean rooms and convenient location.We apologize for any inconvenience caused by the construction noise from surrounding buildings. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experiences.Thank you once again for your review and recommendation. We hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team
by A verified traveler
Posted 7 May 2024
Great
Comment from Hotel Management
13 May 2024 by Room Mate Leo´s Team, Hotel Management
Dear Lisa. Thank you for taking a few minutes to share your experience. Your words are a reward for our daily work. It will be a pleasure to be your guide again on your next visit to Granada. Best Regards.
by A verified traveler from Astoria
Posted 23 Apr 2024
Hotel was clean, convenient with good friendly service.
Comment from Hotel Management
25 Apr 2024 by RM Leo's Team, Hotel Management
Dear Patricia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel in Granada through Expedia.We're thrilled to hear that you found our hotel to be clean, convenient, and enjoyed our friendly service. Your satisfaction is our top priority, and we're delighted to have met your expectations.We hope to have the pleasure of welcoming you back for another wonderful experience in Granada.Warm regards,
by A verified traveler
Posted 20 Apr 2024
We loved everything about this hotel, location, cleanliness, room super comfortable, shower pressure better that any other hotel we been. Super centric, close to everything and everywhere.
Comment from Hotel Management
22 Apr 2024 by Room Mate Leo´s Team, Hotel Management
Dear Jorge,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed every aspect of your stay with us. From our prime location to our comfortable rooms and refreshing shower experience, we're delighted to have provided you with a memorable stay. We look forward to welcoming you back again soon for another exceptional experience!
by A verified traveler from Toronto
Posted 18 Apr 2024
Charming boutique hotel perfectly located to enjoy Granada by foot (with parking nearby). Comfortable and stylish rooms with very attentive and helpful staff.
Comment from Hotel Management
19 Apr 2024 by Room Mate Leo´s Team, Hotel Management
Dear Barbara. Thank you very much for sharing your experience. We are happy knowing that you have enjoyed your stay , for us is ver important that our guests feel at home. We hope that you come back as soon as possible. Best Regards.
by A verified traveler
Posted 16 Apr 2024
Beautiful room, wonderful desk staff. Fantastic location, quiet all day. Great bathroom ams amenities. The bed is very firm, though, wish it was a little softer. Otherwise perfect!
Comment from Hotel Management
16 Apr 2024 by Room Mate Leo team, Hotel Management
Dear Christie,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Room Mate Leo in Granada. It's fantastic to know that you found our room beautiful, our desk staff wonderful, and our location fantastic. We're also glad that you appreciated our quiet atmosphere throughout the day and our great bathroom amenities.Your feedback about the bed being very firm is duly noted. We always strive to provide the utmost comfort to our guests, and we'll definitely take your preference into consideration.We truly appreciate you taking the time to share your experience with us and fellow travelers. Your kind words mean a lot to us and serve as a great encouragement for our team.We hope to have the pleasure of welcoming you back to Room Mate Leo in the future. Until then, take care!Warm regards,Room Mate Leo Team
