Ratings based on 151 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Checking was easy. Parking the car was difficult.
Comment from Hotel Management
17 May 2024 by Hotel Tent Granada, Hotel Management
Hello Rajagopalan. Thank you for your feedback. We're glad to hear that the check-in process was easy for you. We apologize for the difficulty you experienced with parking your car. We'll take your feedback into consideration to improve our parking facilities. We hope this won't deter you from staying with us again in the future. Safe travels!
by A verified traveler
Posted 12 May 2024
The staff there were very friendly and helpful. The room is spacious and clean. The hotel is very close to the train station which is very convenient for someone who needs to take an early train or arrives by a late train.
Comment from Hotel Management
13 May 2024 by Hotel Tent Granada, Hotel Management
Hello Wan Yue! Thank you for your positive feedback!We're delighted to hear that you found our staff to be very friendly and helpful, and that you enjoyed the spacious and clean room. It's great to know that our proximity to the train station was convenient for your travel needs, whether it be for an early departure or a late arrival.We appreciate you choosing to stay with us and for taking the time to share your experience. If your travels bring you back to the area, we would be honored to welcome you back for another comfortable stay.Warm regards!
by A verified traveler
Posted 6 May 2024
Excellent Trent Hotel
Comment from Hotel Management
11 May 2024 by Hotel Tent Granada, Hotel Management
Hello Sonia! Thanks for sharing your impressions. We'll be glad to welcome you again in your next visit to Granada :)
by A verified traveler
Posted 19 Apr 2024
With a car this made an easy in and out for Granada. Parking was .2 miles before the hotel (more expensive same distance, closer to the cathedral).
Comment from Hotel Management
6 May 2024 by Hotel Tent Granada, Hotel Management
Hello Brad! We value your input and hope to have the opportunity to welcome you back for another pleasant stay in the future!
by A verified traveler from Urla
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Hotel Tent Granada, Hotel Management
Hello Mehmet! Thanks for sharing your assessment. We're happy to know that your stay was pleasant. Kind regards!
by A verified traveler
Posted 13 Apr 2024
Good friendly staff.
Comment from Hotel Management
6 May 2024 by Hotel Tent Granada, Hotel Management
Hello Robert! We're delighted to hear that you found our staff friendly! Providing excellent service and creating a welcoming atmosphere for our guests is always our top priority. Hope to welcome you back again :)
by A verified traveler
Posted 2 Apr 2024
The shower didn’t work properly. Very low water pressure and supply. The air conditioning didn’t work. Very cold.
Comment from Hotel Management
9 Apr 2024 by Hotel Tent Granada, Hotel Management
Hello Hayato! We apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the shower didn't work properly due to low water pressure and supply, as well as the malfunctioning air conditioning causing discomfort from the cold. Please rest assured that we take such feedback seriously, and we will immediately address these issues to ensure they are resolved promptly. Your comfort is our top priority, and we strive to provide a seamless experience for all our guests. We appreciate your understanding and patience and hope to have the opportunity to welcome you back in the future for a much improved stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 2 Apr 2024
Staff were pretty uninterested and inflexible
Comment from Hotel Management
9 Apr 2024 by Hotel Tent Granada, Hotel Management
Hola Juan. Sentimos mucho lo que nos comentas y trataremos de trasladarlo al departamento en cuestión para mejorarlo. Un saludo y gracias.
by A verified traveler
Posted 28 Feb 2024 on Orbitz
Comment from Hotel Management
21 Mar 2024 by Hotel Tent Granada, Hotel Management
Hola Joong II. Muchas gracias por compartir tu valoración. Esperamos verte de nuevo!
by A verified traveler
Convenient and comfortable
Posted 27 Feb 2024 on HotelsA conveniently-located hotel close to the bus and rail stations, and within walking distance of the old town and Alhambra. I ate in the restaurant one evening, as I was very tired, and was really impressed by the first class food and service. A great hotel.
Comment from Hotel Management
21 Mar 2024 by Hotel Tent Granada, Hotel Management
Hello James! Thank you for taking the time to share your experience with us. It's wonderful to know that you enjoyed your dining experience in our restaurant and that you were impressed by the first-class food and service provided. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another great stay in the future.
