Ratings based on 101 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Great hotel
Comment from Hotel Management
18 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Gerry, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager
by A verified traveler
Posted 8 May 2024
Everything was great except the hotel never provided water to drink, no English breakfast tea in the morning and milk. We are so used to coffee / tea and that was a big minus. Rest all was great
Comment from Hotel Management
10 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Sanjeev,Thank you for your review.We regret to hear that the absence of English breakfast tea and milk did not meet your morning expectations, and apologize for any inconvenience caused by not providing complimentary water. Please rest assured that we take your preferences seriously and continuously strive to offer a variety of food and drink options that cater to the diverse tastes of our guests.We are thrilled to learn of your high satisfaction with the cleanliness of your room, the condition of our hotel, the quality of service you received, and the amenities provided. Your commendation is greatly appreciated and serves as a wonderful testament to our dedicated team's efforts to ensure a comfortable and enjoyable experience for all our guests.We hope to welcome you again in the future. Best regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 8 May 2024
Very friendly staff and the room was excellent
Comment from Hotel Management
10 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Shawn, Thank you very much for your kind feedback.It is truly rewarding to know that our dedicated staff provided you with such a memorable stay and that the quality of the room exceeded your expectations. We're also thrilled to hear that the cleanliness, condition of the hotel, and the amenities in your room were to your complete satisfaction. At Barceló Carmen Granada, we strive to ensure that each guest enjoys a comfortable and enjoyable experience, and your comments affirm our commitment to excellence. Thank you once again for choosing us for your stay in Granada. We take great pride in our hotel and the services we provide, and it is always encouraging to receive such positive feedback.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager
by A verified traveler
Posted 7 May 2024
Good location, comfortable beds, . Lovely shower in recently refurbished rooms. Good breakfasts.
Comment from Hotel Management
10 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Gill,Thank you for your positive feedback.We are thrilled that you found our location to be convenient and that the comfort of our beds contributed to a restful stay. It's wonderful to know that the shower facilities in our recently refurbished rooms met your expectations, providing a lovely experience. Furthermore, we are gratified that our breakfast offerings were to your satisfaction, and that the overall cleanliness and condition of the hotel, along with the room amenities, added to the enjoyment of your visit. The service provided by our dedicated team is something we take great pride in, so your positive remarks are especially appreciated. At Barceló Carmen Granada, we are committed to delivering memorable stays, and it's encouraging to see these efforts reflected in your feedback. Thank you for choosing to stay with us.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager
by A verified traveler from Brentwood
Posted 25 Apr 2024
Excellent property
Comment from Hotel Management
26 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Cornel, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager
by A verified traveler
Posted 18 Apr 2024
Good and renovated hotel
Comment from Hotel Management
20 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Alexandra,Thank you for your positive feedback.We are delighted to know that you found the room cleanliness to be impeccable and the hotel condition excellent. It is gratifying to receive such positive feedback about our service and the amenities we provide. Our team at Barceló Carmen Granada takes great pride in ensuring a comfortable and enjoyable experience for all our guests. Your appreciation for the efforts of our staff is a wonderful encouragement for us to continue delivering the high standards we strive for. Thank you for choosing our hotel for your stay in the heart of the Andalusian city. We look forward to the pleasure of welcoming you back to Barceló Carmen Granada.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 16 Apr 2024
Great location! Staff excellent & worked very hard
Plenty of choice for breakfast & Fab bathrooms!
Loved the roof top area/bar great views!
but it does get very busy especially the sunbed area (never actually got a bed)
Only negative no tea/coffee in rooms unless junior suite so advise would be bring your own
Comment from Hotel Management
17 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Elizabeth Roseanna,We appreciate that you took the time to share your experience with us.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We are happy to know you found our hotel to be in a convenient location for your visit to Granada.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Cervera, Guest Manager
by A verified traveler from Roseville
Posted 10 Apr 2024
Great location and value in Granada. Recommend the breakfast. Staff was very nice and helpful.
Comment from Hotel Management
10 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Adam, Thank you very much for your kind feedback.We are thrilled to hear that our central location provided you with the ideal base to explore the wonders of Granada. Your commendation on the value we offer is greatly appreciated and serves as a testament to our commitment to deliver exceptional experiences at competitive prices. It brings us joy to know that the breakfast was to your liking and contributed to a memorable stay.Our team takes great pride in their service, and your acknowledgment of their friendliness and helpfulness is a wonderful reward for their efforts. We are also pleased that our room amenities and the overall condition of the hotel met your expectations for a comfortable and satisfying stay.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager
by A verified traveler
Posted 1 Apr 2024
Good place to stay, close to the city center and every other thing you'll want to go to. Plenty of dining and shopping options around. The girls in the counter could be a bit friendlier, but not really a deal breaker. Good rooms, good breakfast, and busy lobby.
Comment from Hotel Management
4 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Emilio,Thank you for sharing your opinion of your stay with us.We regret, however, that you felt the service provided by our reception team did not entirely meet our high standards. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We are glad to hear that our location was ideal for you and that you had an enjoyable stay. We hope to welcome you again in the future. Kind regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 1 Apr 2024
El Hotel Barcelo Carmen ofrece una experiencia incomparable en un entorno impresionante. Desde habitaciones elegantes hasta una gastronomía exquisita y un servicio impecable, cada momento en este hotel es una indulgencia inolvidable. Si buscas el equilibrio perfecto entre comodidad y belleza y localización , este es tu destino ideal.
Comment from Hotel Management
4 Apr 2024 by Noelia Cervera, Guest Manager, Hotel Management
Estimado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Carmen Granada y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que nuestras habitaciones han cumplido con sus expectativas de elegancia y confort. Es un honor que nuestra oferta gastronómica haya sido de su agrado, destacando la exquisitez de nuestros platos elaborados con productos de temporada. Asimismo, estamos orgullosos de que el servicio recibido haya sido considerado impecable, reflejando el compromiso de nuestro equipo para ofrecer una estancia inolvidable.La belleza de nuestras instalaciones, junto con la privilegiada localización en el corazón de la ciudad andaluza, son aspectos que nos esforzamos en cuidar para asegurar experiencias únicas como la suya.Esperamos volver a recibirle pronto y ofrecerle nuestros mejores servicios.Un saludo,Noelia Cervera, Guest Manager
