Ratings based on 78 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Positive hotel with a great location
Posted 23 Jan 2024 on HotelsThe hotel is new, the rooms are really fresh. However my room had a constant quest with the lights on.The excellent central air conditioner does not turn on heating, only cooling and drying. Among the advantages is a small pool on the roof with the opportunity to sunbathe and just spend time in the fresh air with a harbor view.
Comment from Hotel Management
26 Jan 2024 by Reception, Hotel Management
Dear Oleg,Thank you for sharing a review about your stay at Sercotel Puerto Luz. We are happy to hear you were satisfied with the room and rooftop. Due to in Canarias we have a temperate weather, we do not have heathing in our rooms. It was a pleasure to have you and we would love to welcome you back at our hotels in the future! Kind regards, Núria - Sercotel Puerto de la Luz
by A verified traveler
Not worth a cent.
Posted 26 Oct 2023 on HotelsAir conditioning was not working. Three hours after being in the room, called reception desk to solve it. Asked for another room; had none available (don’t believe that). The maintenance person was not available. They brought a FAN to solve it. Spent a very hot night in a small room with no windows! Regarding the bathroom: toilet is in one corner of the room and the shower is in another. Lavatory is right in front of your bed. So you have to cross from one side to the other when using your bathroom! No restaurant. No services. They did not even try to look for another hotel for me. I will never again reserve there and do not recommend it! Not worthy a single penny spent!
Comment from Hotel Management
1 Nov 2023 by Manager, Hotel Management
Dear Jeannete, I am surprised to read this review because the situation and your experience in the Hotel was not as you mentioned it. Yes its true that you had some problems turning on the AC in your room, it was not because it didn’t work it was because you wanted the room in a temperature less than 18º Grad and that’s not possible, to make your stay more comfortable we lend you a portable AC (not a FAN as mention). You wrote also about the distribution of the room, this type of bathroom and organization you can see it before making a reservation with us. I also don’t understand the comment about the windows, you had 2 big windows (3 meters) in your room. In Sercotel Puerto Luz we do have a Restaurant that is open every day during the week and offers a healthy daily menu, this Restaurant opens till 15:00, because your arrival was around 17:00 you didn’t see it open. I am really sorry you didn’t feel comfortable at our Hotel but we did ask you at the check out if you had any comments about your stay: you and your husband seemed to see happy and didn’t told us any of the points you are mentioning in this review. Best Regards, Manager Department – Sercotel Puerto Luz
by A verified traveler
Not bad not good
Posted 12 Oct 2023 on HotelsThe staff is very friendly but the place of breakfast is too small and crowded.
Air conditioning is soon bad.
The room is too small but not that Mach bad for one night
If want to stay more check out the size.
The location is not in a good area and should be careful, although, I haven't seen any issue it was told.
Comment from Hotel Management
15 Oct 2023 by Reception, Hotel Management
Dear Mohhamad,Thank you for taking the time to share your feedback with us. I am sorry to hear that we did not meet your expectations regarding the room and breakfast, we are taking note to improve the aspects mentioned by you so that we can provide you with a complete experience on your next stay with us.Looking forward to welcome you soon.Kind regards,Núria- Sercotel Puerto de la Luz
by A verified traveler
Posted 4 Mar 2020
I like the standard of rooms and staff is very friendly and helpful
Comment from Hotel Management
5 Mar 2020 by Departamento de Operaciones, Hotel Management
Dear Guest,
Thank you for your review about our Hotel Cordial Vista Acuario! We are delighted to read that your room and our staff met your expectations, we work hard to deliver an excellent customer service and recognitions as yours are the best reward for our team.
We will love to welcome you again soon!
Sincerely,
Departamento de Operaciones
beCordial Hotels & Resorts
by A verified traveler
short stay las palmas
Posted 12 Feb 2020 on Hotelshotel was clean staff very helpful,position ideal for us breakfast very good
Comment from Hotel Management
14 Feb 2020 by Departamento de Operaciones, Hotel Management
Dear John,
We would like to thank you for your review about our Hotel Cordial Vista Acuario and for trusting us.
We are glad you enjoyed our ideal position and our breakfast. We pretty much appreciate your comment about our staff, they will be very happy to know about your impressions.
It would be a pleasure to welcome you again very soon.
Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts.
by A verified traveler
Close to the beach of Las canteras :)
Posted 30 Dec 2019 on HotelsWeather was amazing and the proximity from the hotel to the beach made our stay a great one! We are really happy :)
Comment from Hotel Management
31 Dec 2019 by Departamento de Operaciones, Hotel Management
Dear guest,
Thank you very much for your review about our Hotel Cordial Vista Acuario! Your feedback is very important to us. We are glad you had a great time and that you could enjoy the fantastic weather of Las Palmas. It would be a pleasure to welcome you again!
Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts.
by A verified traveler
Amazing hotel with a good location
Posted 29 Oct 2019 on HotelsThe hotel was incredible! The staff was extremely nice and polite. We had a total blast staying there. The only bad side was that the rooftop bar wasn’t open yet, and it would’ve been amazing to enjoy drinks on the rooftop terrace.
Comment from Hotel Management
30 Oct 2019 by Departamento de Operaciones, Hotel Management
Dear Julius,
Thank you very much for your great review about our Hotel Cordial Vista Acuario on Hotels.com!
We are delighted to read your wonderful words about our staff and hotel. Comments like your motivate them to keep offering the best service to our guests. I will share your impression with them.
We are looking forward to welcoming you very soon!
Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts
by A verified traveler
Great hotel
Posted 31 Aug 2019 on HotelsGreat value for money, very clean and staff very helpful
Comment from Hotel Management
18 Sep 2019 by Departamento de Operaciones, Hotel Management
Dear Kevin,
Thank you for the great review of our Hotel Cordial Vista Acuario! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Departamento de Operaciones beCordial Hotels & Resorts
by A verified traveler
Posted 22 Apr 2024
The hotel was very good for a short stay in Gran Canaria. It‘s located in the near of a famous beach and a lot of restaurants. Unfortunately the hotel wasn‘t very clean and in need of renovation.
the service at the reception was very good, the staff were friendly!
Comment from Hotel Management
26 Apr 2024 by Reception, Hotel Management
Dear Jill,Thank you for your review of your stay at Sercotel Puerto de la Luz. It has been a pleasure to welcome you. We are delighted to read that you enjoyed your stay and take advantage of our good location. We regret that the cleanliness was not up to your expectations, it is a service to which we dedicate a lot of effort and we are sorry that you did not receive it this way. We hope to enjoy your company again soon.Yours sincerely,Núria - Sercotel Puerto de la Luz
by A verified traveler
Posted 14 Apr 2024
Wir waren nur für eine Nacht dort. Das Zimmer war sehr schmutzig. Im Safe waren gebrauchte Schuhe. Überall waren Haare auf dem Boden. Es gibt zwar eine Kaffeemaschine aber für eine Kapsel zahlt man extra nochmal 1€ und muss sich diese erst unten bei der Rezeption abholen. Die Dusche ist nicht richtig dicht. Ich bin „froh“dass wir nur eine Nacht dort verbracht haben. Wir würden nicht nochmal kommen.
Comment from Hotel Management
16 Apr 2024 by Reception, Hotel Management
Dear Julia,Thank you for your review of your stay. We regret that the cleanliness was not up to our usual standards. This is something we take very seriously, and we are sorry that you did not feel this way, we apologize. We take note of your comments to improve the experience in our establishment. We would liked to receive your comments during your stay at the hotel in order to solve any inconvenience and improve your experience. We remain at your disposal.Best regards,Núria - Sercotel Puerto de la Luz
