Ratings based on 492 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Isle Of Man
Posted 4 Apr 2024
The hotel was exceptionally clean and the staff were friendly, helpful and efficient.
Comment from Hotel Management
11 Apr 2024 by NH Imperial Playa, Hotel Management
Dear John: thank you very much for your score and comment, we are happy to know that you had a wonderful stay at our hotel. We appreciate that you highlight our team. We hope to see you again if you visit Gran Canaria. NH Imperial Playa
by A verified traveler
Posted 16 Mar 2024
Loved the area but hotel room very small when booked told we had a terrace but really was very small balcony some staff quite rude , breakfast not the best we have had better for less don’t pay for the breakfast other hotels do far more and better for less
Comment from Hotel Management
17 Mar 2024 by Reception, Hotel Management
Dear Mrs. Smith,First of all, thank you for choosing us for your stay and for taking the time to rate us.On the same Expedia website where you made your reservation, you have the photos and description of the room you reserved in which you can observe the dimensions of the room and the terrace to be able to choose the room that best suits your need.We hope you will choose us again in a future stay.Thank you very much.Best regards.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Reception, Hotel Management
Dear Taylor: thank you very much for your score. We are glad to know you had a nice stay at our hotel.We hope to see you soon.NH Imperial Playa
by A verified traveler
Perfect location
Posted 24 Feb 2024 on HotelsWent for the carnival and had a lovely room with balcony on 8th floor facing the beach. Staff were friendly and helpful. Hotel is ideally situated for beach, bars and restaurants. Just two matters that could be improved:
1. No tea or coffee in the room or reception area.
2. Breakfast is £31 per night which is far too expensive. Better to find a local cafe on the beach front.
Comment from Hotel Management
12 Mar 2024 by Reception, Hotel Management
Dear guest,Thank you very much for taking the time to rate our stay.Thank you very much.Best regards.
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
27 Jan 2024 by Recepción, Hotel Management
Estimado cliente: muchas gracias por dedicar unos minutos a punturar su estancia en nuestro hotel.Esperamos recibirles en otra ocasión. NH Imperial Playa
by A verified traveler
Posted 2 Jan 2024 on Orbitz
Comment from Hotel Management
3 Jan 2024 by Reception, Hotel Management
Estimado Jorge: muchas gracias por dedicar unos minutos a valorar su estancia en nuestro hotel. Esperamos recibirle en otra ocasión.
by A verified traveler
Posted 6 Dec 2023
Was with in walking distance to all the local restaurants
Comment from Hotel Management
3 Jan 2024 by Reception, Hotel Management
Estimada Marisol: muchas gracias por puntuar y comentar su experiencia en nuestro hotel.Esperamos que nos visite en otra ocasión.NH Imperial Playa
by A verified traveler
Posted 15 Oct 2023
Great location....Everything you need is SUPER close!
Comment from Hotel Management
15 Oct 2023 by Reception, Hotel Management
Dear Franklin,Thank you for your feedback. We hope to see you again in another trip to Gran Canaria. King regards.
by A verified traveler from Berlin
Posted 20 Sep 2023
Aging and a bit rough around the edges, but convenient location for walking around. No parking on site but they “offer” regular price public parking nearby. There is much cheaper public parking (with free EV charging) a bit further away, next to the aquarium and cruise terminal. Breakfast was decent. Hair drier was broken but they fixed quickly, and of course the card keys failed a couple times. Gym is around the corner in another nh hotel that looks nicer.
Comment from Hotel Management
24 Sep 2023 by Reception, Hotel Management
Dear Daniel,Thank you for your feedback.We hope to see you again in another trip to Gran Canaria.King regards.
by A verified traveler from Guayaquil
Posted 13 Sep 2023
The area around the hotel is perfect, the beach is in front and you have a lot of restaurants and bars. The rooms have very nice views.
Comment from Hotel Management
17 Sep 2023 by Reception, Hotel Management
Dear Eduardo,Thank you for your feedback after your stay.We hope to see you soon again.King regards.
