Ratings based on 447 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
by A verified traveler
Posted 15 May 2024
The personal was very good, helpful.
Very nice place, ideal location.
by A verified traveler
Posted 3 Apr 2024
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
by A verified traveler
Posted 11 Mar 2024
The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow!
Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no
scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
by A verified traveler
By all means stay here!
Posted 28 Feb 2024 on HotelsGreat location, service, food, professionalism, location. Well done.
by A verified traveler
Posted 24 Feb 2024
by A verified traveler
Posted 17 Oct 2023
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
by A verified traveler
Posted 7 Oct 2023
It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
by A verified traveler
Not best place for holidays.
Posted 3 Oct 2023 on HotelsThey have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above.
Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you.
Topic reported to reception so they know well who is writing review.
by A verified traveler
Great hotel
Posted 11 Sep 2023 on HotelsHad a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
