Ratings based on 228 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Lovely hotel, nice design, super friendly staff. We came on the business trip, I was very happy with the hotel’s internet connection, possibility to work there without a connection worry. Only one down side, very noisy day and night as it is next to the busy road, no soundproofing.
Comment from Hotel Management
25 May 2024 by aa, Hotel Management
Dear guest,thank you for sharing your experience in our hotel on Expedia.Regards,Aitor A.
by A verified traveler
Good Hotel
Posted 3 Feb 2024 on HotelsNice hotel. Room comfortable and well equiped. About 2 mile walk into historic centre and a mile to beach area. If using public transport some buses stop close to the hotel. Global runa relaly good island bus service
Hotel has nice rooftop area but pool is a plunge pool not a full swimming pool
Comment from Hotel Management
20 Mar 2024 by AA, Hotel Management
Dear Linda,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.
by A verified traveler
Enjoyable stay
Posted 27 Jan 2024 on HotelsSpent a few days at the hotel, it's close to all the sights with lots to see and do in the area. Easy check in and out, staff were helpful.
Comment from Hotel Management
20 Mar 2024 by AA, Hotel Management
Dear Michael,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.
by A verified traveler
Mini Hotel scam
Posted 27 Jan 2024 on HotelsArrived at the hotel about 2hrs early, so our room was not ready . OK . So thought we would put luggage in a luggage room . The receptionist then said we do have a room ready but you have to pay 12 euro if you want it . We did pay this as time saved on holiday is a good thing . We booked this hotel last year and it was a very nice room ....This room this time was smaller , a bit noisy as the gym was just above us , we were in this room for 7 nights but didn't want to complain. MY POINT IS THAT THERE WAS A ROOM READY, AS WE WERE IN IT AND FOR 7 NIGHTS, BUT WE WERE CHARGED 12 EUROS EXTRA FOR THIS ROOM. WHY? IT WAS NOT AS GOOD AS THE ROOM WE HAD LAST YEAR.
Anyway we had a fantastic holiday but will not be staying at this hotel again ...Principle . We were charged for a room that was ready .
Comment from Hotel Management
20 Mar 2024 by AA, Hotel Management
Dear Douglas,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.About the 12.00 extra to get in into your room earlier, it is called an "Early Check In", and it is does not matter if the room is ready to go or not. Everybody, who wants to check in much earlier than the Check In time has to pay it.Regards,Aitor A.
by A verified traveler
Nice hotel with view to beach.
Posted 26 Jan 2024 on HotelsEnjoyed the Silken Saaj in Las Palmas. The staff are its biggest asset. Thank you to all. Good location and close to local restaurants, shops and bus stops.
Comment from Hotel Management
20 Mar 2024 by AA, Hotel Management
Dear Anne,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.Reception Team.
by A verified traveler
Disappointing Experience - Noisy Location
Posted 25 Jan 2024 on HotelsI recently stayed at this hotel, and unfortunately, my experience left much to be desired. Here's a breakdown of my disappointing stay:
Location: 2/5
The hotel is situated on a noisy street, which significantly impacted the overall comfort of my stay. The constant street noise made it challenging to relax, especially during the night. If you're sensitive to noise, I would recommend looking for alternative accommodations.
Customer Service: 1/5
The level of customer service provided by the staff fell short of expectations. From the moment of check-in to various interactions throughout my stay, I found the staff to be unresponsive and unaccommodating. It's disheartening when the service does not match the hospitality one would expect from a hotel.
Amenities - Pool Access: 2/5
One of the reasons I chose this hotel was the promise of a pool, which, unfortunately, turned out to be inaccessible during my stay. The staff did not provide any clear explanation or alternative solution, leaving me disappointed and without the amenities I had anticipated enjoying.
In conclusion, my stay at [Hotel Name] was not up to the standard I expected. The combination of the noisy location, poor customer service, makes it difficult for me to recommend this hotel to fellow travellers. I hope the management takes these concerns seriously and works towards improving the overall guest experience.
Comment from Hotel Management
26 Jan 2024 by Stay at Silken Saaj, Hotel Management
Good afternoon Arash,Thank you for taking the time to share your experience at Hotel Silken Saaj.My name is Natalia, I have been lucky enough to assist you throughout your stay, from check-in to check-out, which is why I proceed to make comments about it.As you know the advantages of being a VIP customer at Expedia, these are always subject to availability. That is why we offered you the corresponding advantages available during your stay, such as a 20% discount on our terrace or late check out on the day of departure despite not having availability for the date.We hope to host you with us next time.Kind Regards,NataliaHotel Silken Saaj Las Palmas - Front Desk
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 11 Dec 2023
proximity to the Cruise harbor! Roof top restaurant
Comment from Hotel Management
20 Dec 2023 by aa, Hotel Management
Dear Waltraud,Thank you very much for sharing your experience at our hotel on the Expedia portal.All the best,Aitor Aguilar.Reception team.
by A verified traveler
Just okay
Posted 20 Nov 2023 on HotelsWe were excited about this stay after seeing the great pictures and reviews. However, it turned out just okay and a little disappointing.
Pros:
- Nice workers
- Will hold luggage for you if needed
- Breakfast had some variety
- Good location if you want to be in the city center
Cons:
- No hot showers, was only lukewarm or room temp
- The queen bed is two twin beds pushed together
- Toilet was not fully flushed when we first entered
- Mold in the shower
- Towels seemed old and were starting to fall apart
- There was a sea view but blocked by window shades
Comment from Hotel Management
22 Nov 2023 by aa, Hotel Management
Dear Guest,thank for sharing in EXPEDIA.COM your experience in Hotel Silken Saaj Las Palmas.Regards,AA.Recepction Team.
