Ratings based on 360 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible experience
Posted 27 Dec 2023 on HotelsWe were on half board basis and we made a huge mistake because food was terrible. We had only 1 breakfast and 1 dinner and all other days we had to eat somewhere else.
The lift wasn't working on our first day.It seems the lift is always the problem there. Apartments has a lot of stairs which is a big problem especially when your apartments are at the top of hill.The young lady at the reception wasn't nice with us at all.She actually was very rude with us and she didn't want to listen about any our complaints.We were asked to pay extras for 24 and 25/12 evening meals but as the food was terrible we refused to pay all extras.
Apartments overall are nice and has everything what you need.
Sofa bed was terrible, my son wasn't sleeping at the night time at all.The bed for our son wasn't prepared even.
Also was very noisy but we don't mind it.
The place wasn't for us at all.We had been before in so many lovely places in Gran Canaria but this apartments were the worst place we had ever been.
Comment from Hotel Management
29 Dec 2023 by Bahia Blanca, Hotel Management
Hi Povilas,Thank you for taking the time to share your experience with us.It's great to hear that you found the apartments to be nice and well-equipped - we strive to provide a comfortable stay for all our guests. Regarding the lift issue, we sincerely apologize for any inconvenience this may have caused during your stay. We are actively working to resolve the problem and appreciate your understanding as we strive to maintain the highest standards of service.As for the buffet offerings, many of our guests enjoy the variety we provide each night, featuring themes such as Canary, seafood, barbecue, and carvery. We take pride in offering diverse dining experiences, and your feedback is valuable as we continuously aim to enhance our offerings.Regarding the sofa in your room, we understand that the option to transform it into a bed may have been unclear. To provide a more comfortable experience for our guests due to the space available, the bed linen is left in the wardrobe, allowing you the flexibility to make up the sofa bed when and if desired. We apologize for any confusion and appreciate your understanding.Your satisfaction is of the utmost importance to us, and we would love the opportunity to make amends and ensure your future stays are nothing short of exceptional.We hope you'll consider staying with us again. Have a great day!Bahia Blanca
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Bahia Blanca, Hotel Management
Hi there, Ibrahima, It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Bahia Blanca
by A verified traveler
Posted 10 Apr 2023 on Hotels
Comment from Hotel Management
11 Apr 2023 by Bahia Blanca, Hotel Management
Hi there,Thanks for taking the time to share your review.We regret that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We hope you'll be back for a better time soon.Cheers,Bahia Blanca
by A verified traveler
Posted 8 Apr 2023
Not bad, but could be better service at the hotel!
Comment from Hotel Management
26 Jun 2023 by Bahia Blanca, Hotel Management
Hi Vladimir! We're so grateful you took the time to share your thoughts with us It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.Thanks again!Until next time,Bahia Blanca
by A verified traveler
Posted 13 Mar 2023
The accommodation is lovely but location is very difficult to get to especially if you’re elderly or disabled.
Comment from Hotel Management
26 Oct 2023 by Bahia Blanca, Hotel Management
Hi Nathaniel,A big thank you for your review. We truly appreciate it!We're glad to hear that you found our accommodation lovely! However, we understand that the location might be challenging for some guests, especially for those with mobility issues. We do have a funicular to help with accessibility, but we know it's not perfect. We appreciate your feedback and will continue to work on improving our facilities for all guests.We hope to welcome you back.Best wishes,Bahia Blanca
by A verified traveler
Posted 22 Dec 2022
by A verified traveler
Posted 16 Sep 2022 on Hotels
the hotel in general was very nice, considering it a time share place, the pool needed alot of attention, tiles and grout missing, the entrace to the baby pool was sealed off ?, the rooms nice and tidy, shame you dont get the cleaners every day
Comment from Hotel Management
9 Nov 2022 by Bahía Blanca - Guest Experience Team, Hotel Management
Hello Teresa!Let us thank you for the time spent in publishing your comment and sharing it with future guests.It is always a pleasure to know from our guests their satisfaction and know that, in your case, we have reached our goal. This give us the motivation to keep working on the same line every day.We hope to see you again, this year and many more. Remember that we are at your total disposal for everything you need.Greetings!
by A verified traveler
Disappointing
Posted 7 Sep 2022 on HotelsIt was lovely and I’ve stayed there year after year when I return to Puerto Rico because of how satisfied I’ve been- however this year to my disappointment, I feel it has gone downhill- cleaning every 5 days only and on on occasion I had a migraine so stayed in apartment for the day and cleaners could not come in- we missed our slot and cleaners did not return for the remainder of our stay- when we requested next day for our apartment to be cleaned we were told at reception that is the risk you take!!! Not acceptable for the price we paid- we could have stayed in any 5 star hotel on the island for same price- we chose here because it was always reliable, clean and friendly staff. We always arrive in late so would receive a welcome pack of bread water and milk- with tea and coffee sachets- that is no longer the case. The staff in the restaurant and bar were so friendly and brilliant to deal with as too were James and Dave in entertainment- an asset to the team!! However, the staff at reception, one in particular was extremely rude and almost went out of his way to disoblige- a sargeant major attitude. I could go on…. On short,
Bahia Blanca has lost its appeal and reasons I have always returned.
For that reason I won’t be back
Comment from Hotel Management
9 Nov 2022 by Bahía Blanca - Guest Experience Team, Hotel Management
Hello Anne-Marie!We want to thank you for the time taken to publish your opinion about your experience at our hotel.Your comments and suggestions are highly appreciated, since thanks to them we can detect our weak points and, at the same time, implement improvements in our service.We are disappointed that we did not meet your expectations this time. We sincerely apologize for this and rest assured that we will continue to work to ensure that our guests' satisfaction continues to improve.We remain at your disposal and hope to welcome you again in the near future, where you will be able to appreciate all the advances that have occurred.Greetings!
by A verified traveler
Posted 25 Jan 2022 on Hotels
by A verified traveler
Posted 20 Jan 2022 on Hotels
Well kept, good location, nice views friendly
