Ratings based on 778 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2023
A good cost x benefit
Comment from Hotel Management
14 Sep 2023 by Ana Paula Bomfim, Hotel Management
Prezado Sr Samuel, Agradecemos por seu feedback, ficamos muito felizes por recebê-los no Master Gramado! Nosso objetivo é criar experiências positivas e garantir a satisfação dos nossos hóspedes.Nossa Equipe estará sempre pronta para recebê-los.Esperemos revê-los em breve!Atenciosamente, Equipe Master Gramado
by A verified traveler
Posted 8 Apr 2023
It was Just ok
Comment from Hotel Management
11 Apr 2023 by Ana Paula, Hotel Management
Prezado, Sr SamuelFicamos muito felizes por recebê-los no Master Gramado! Nosso objetivo é criar experiências positivas e garantir a satisfação dos nossos hóspedes. Nossa Equipe estará sempre pronta para recebê-los. Esperemos revê-los em breve! Atenciosamente, Equipe Master Gramado
by A verified traveler
Posted 28 Sep 2021
The picture for my room showed we had a balcony and we did not have a balcony. The pool should be heated as the water was freezing
by A verified traveler
Simple, but paid parking
Posted 31 Jan 2021 on HotelsHotel is ok, didn't really experience any service other than the check in/out, there was no interaction with staff not even a simple hello when walking into the establishment.
The price of parking was a bit ridiculous when the grounds are large, so here is a tip, drop your bags off and ust park outside, there is space and free.
by A verified traveler
Central but nothing special
Posted 31 Jan 2021 on HotelsThe hotel is near the centre, definitely walkable (weather permitting), however it is a little dated and wifi isnt the best, if you have a virtual meeting dont bother with a camera it will only lag.
Breakfast nothing special, but it does its job. The one thing which one cant understand is that there is a massive parking lot but you have to pay for it.
by A verified traveler
pets and pandemic
Posted 19 Aug 2020 on HotelsWe are so happy that the hotel accepts pets! All the care aboute the corona virus was amazing!
by A verified traveler
Posted 1 May 2020 on Hotels
by A verified traveler
They could be so good..only if....
Posted 22 Nov 2019 on Hotels-HOTEL LOOKS... beautiful
-PARKING LOT ... spacious but not included in your stay( expect to pay daily rates)
- CHECK IN ..was a breeze
- ROOM.. large enough and a good view to The Valley ( you may be lucky to book one with a patio with a view )
- POOL. . Great space with a spectacular view. Down side, it’s very shallow / upside , it’s heated
- BREAKFAST .... THE BEST PART OF OUR STAY ( don’t pay for Café Colonial if you book a room here, it’s better and it’s included
-ROOM SERVICE FOOD... not good for what was charged..expected more.. much more
-CLEANING SERVICE. ... one day I even asked front desk to clean it while we were out (asked 4 times in a day ) and It still didn’t get cleaned. Had to run down myself to get towels and paper towel. Didn’t enjoy that
Overall .. a good stay wasn’t for the cleaning service and room service meals..
Morning shift 1000x better than evening staff. . I’d come back, but certainly would look around before, there are PLENTY of other choices.
Comment from Hotel Management
25 Nov 2019 by Michele Sedano, Hotel Management
Prezado Sr. Jean,
Agradecemos por dispor seu tempo para nos avaliar, pois é através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis.
Esperamos que as lembranças do Master Gramado sejam as melhores e que possamos lhe rever em breve!
by A verified traveler from Australia
Posted 21 Nov 2018 on Hotels
The hotel location was excellent and next to all city ammenities. The staff were friendly and looked after us during our stay when called upon.
Overall good size room, big bathroom along with a good breakfast being offered. Hotel was a perfect choice in meeting our needs during this business trip. Also had english tv channels.Building condition has dated over time however, it is well maintained.
Comment from Hotel Management
23 Nov 2018 by Adriana Paixão, Hotel Management
Dear Tony,
We were very happy to have met your expectations! Our team thanks you and is always ready to welcome you. We hope to see you soon!
by A verified traveler
Good hotel for children and family
Posted 5 Jun 2018 on HotelsShort holiday with family including kids with 9 years and 6 years old.
