Ratings based on 174 Verified Reviews

3.5 out of 5
100% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 May 2024
Comfortable and big rooms but not recommended if you have pollen allergies. Very good price
5 out of 5
by A verified traveler

Posted 29 Apr 2024
Comfortable and clean
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Feb 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jan 2024 on Hotels
2 out of 5
by A verified traveler

No hot water in the dead of winter

Posted 30 Dec 2023 on Hotels
Worst hotel experience I’ve had in a LONG time. Don’t let the pretty photos and the good price fool you. Employees (especially the front desk lady) were incredibly unhelpful and impolite. The pool, spa, and jacuzzi are NOT OPEN anymore, unlike the listing states. On our second day of the trip the hot water and heat went out (we were there in December, temperatures below freezing) and there was no sign posted, no updates given unless asked, no accommodations for extra blankets etc.. they said we could go to the public pool to take a hot shower but they provided no shuttle and said we could take the bus (that only comes once every two hours) or walk 30 minutes in freezing weather. When it came time to leave the only discount they offered was free breakfast. Only $70 off an almost $500 bill. This hotel feels like it used to be really great but has since gone to the dumps. Do not book here
1 out of 5
by A verified traveler

Posted 11 Dec 2023
No parking. Was told to park down the street. Room temperature was set to sauna and could not turn it down. No one at reception. Both at 3 pm and 9 am. Had to sit and wait for someone to show up. Loud. Hubby had to go knock on the door of another room at 11:30pm due to kids screaming on the balconies. Would never stay here again.
5 out of 5
by A verified traveler

Posted 5 Dec 2023
The staff are very helpful and very nice. The place is located in a very beautiful area. Breakfast is very delicious. The place is conveniently located near to the cable car around 11mins drive by car. Bus is nearby to the hotel too.
5 out of 5
by A verified traveler

Older but nice

Posted 10 Oct 2023 on Hotels
Older, but nice facility. Nice large room. Was not told that the high-speed train ran directly behind my room when I booked it. No AC or heat so the windows had to remain open and the train was loud.
2 out of 5
by A verified traveler

Posted 14 Sep 2023
Don’t stay here. Dirty and beds so uncomfortable!
3 out of 5
by A verified traveler

Posted 14 Sep 2023
Definitely past it’s prime . Room size good, carpet old , bath room remolded but very small, bed/mattress old , balcony carpet damaged and ripped all over
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