Ratings based on 176 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2022 on Hotels
by A verified traveler
TERRIBLE,SHOCKING,OUTDATED,RUDE CUSTOMER SERVICE
Posted 1 Sep 2022 on Hotels1. Worse customer service I have ever experienced in many a hotel around the world I have been to. They refused a simple request to prepare a simple salad with ham, cheese and bread which I could give to my friend when she arrived later that evening (note - they have their own restaurant in the hotel so this was such a simple request, it’s unbelievable they refused)
I was shocked and in disbelief the manager decided to call the police because I wanted to leave I was so disgusted and was willing to pay for the nights I had stayed but was not prepared to pay for the night I wanted to leave.
2. The manager is an ignorant person with zero customer service skills, and quite simply acted like a child in calling the police (all this with a smirk on his face)
Only after I made him apologise to me for the poor disgusting service and for calling the police for a minor dispute, then I settled the bill in full (even though I would not be staying there)
3. The room are so outdated and old. Much better places to stay in Grado.
I will never go back and never recommend this hotel.
It’s quite disgusting how they acted.
***STAY AWAY FROM THIS HOTEL***
by A verified traveler
Posted 9 Aug 2021
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by A verified traveler
Posted 21 Sep 2018
by A verified traveler
Posted 6 Aug 2018 on Hotels
by A verified traveler from Budapest
Grado next to the beach
Posted 24 May 2018 on HotelsNice city, the hotel needs a renovation.
by A verified traveler
clean and convient
Posted 24 Oct 2016 on HotelsA great place to stay. Close to everything
by A verified traveler
Nice hotel with delicious breakfast
Posted 24 Sep 2016 on HotelsGood food and nice surroundings.
by A verified traveler
Posted 30 Jul 2015 on Hotels
by lidiya
Posted 21 May 2015 on Hotels
