Ratings based on 254 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Unfortunately our very special occasion only ended up with disappointment and food poisoning from undercooked frozen (as we were informed later by staff) fish which was sent back along with my undercooked steak. We reported the fish to the manager who did not offer any compensation and informed us he would investigate and get back to us - we're still waiting well after 2 weeks. Our last night - disappointment again - and we unfortunately decided to eat at the restaurant again - to play it safe ... salad and pizza. Very underwhelming - the pizza base tasted as if it were a standard supermarket base and not a fresh base.
The wine list became limited as several of the wines we chose on different occasions were out of stock.
The room was clean, but we needed to air the room each day due to the cleaning agents being used. The pillows were new, but either too large or too soft - frustrating - but they did provide us with extra soft ones to sort it.
Parking, security was all good. In general, the staff were friendly and helpful.
The beach views from the balcony are excellent, though, not their fault, the traffic noise is continuous.
The gym, while small, was adequate for a small workout and it was nice to be able to use the bikes while looking out to the ocean.
Comment from Hotel Management
10 Apr 2024 by CYGQ, Hotel Management
Dear ReneThank you for the feedback received. I do apologize for the delay in response.We profusely apologies for the poor experience you encountered at the restaurant. The conclusion of our investigations into the allegations of food poisoning, as well as the laboratory tests done, precludes the possibility of food poisoning at the hotel. The housekeeping and beverage service delivery matters has been addressed with the relevant department to best prevent re-occurrence.Kind regardsCourtyard Hotel
by A verified traveler
Posted 26 Mar 2024
Great view
Comment from Hotel Management
27 Mar 2024 by CYPE GQ, Hotel Management
Dear LouiseWe are delighted to note that the team delivered on your expectations.Thank you for being our guest and we hope to welcome you back soon.Kind regardsCourtyard Hotel
by A verified traveler
Posted 24 Mar 2024
Lovely staff great sleep and great view.
Comment from Hotel Management
25 Mar 2024 by Courtyard GQ, Hotel Management
Dear LouiseThank you for the positive review. We are delighted that you had a good experience. We hope to welcome you back soon.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Courtyard Hotel, Hotel Management
Dear DenisThank you for taking the time to complete a review.We hope to see you again soon.
by A verified traveler
Great stay
Posted 16 Jan 2024 on HotelsGreat stay, as always.
Comment from Hotel Management
22 Jan 2024 by Courtyard, Hotel Management
Dear ElizeWe are pleased to note you had a wonderful stay.
by A verified traveler
Posted 14 Jan 2024 on Hotels
The Courtyard hotel was warm and welcoming. Rooms comfortable. Lovely pool and lounge area. In walking distance to the beachfront and eateries. We would definitely stay here again.
Comment from Hotel Management
22 Jan 2024 by Courtyard, Hotel Management
Dear LindsayThank you for the generally good rating, we are looking forward to welcoming you back.Kind regards
by A verified traveler from Oakville
Posted 3 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Courtyard, Hotel Management
Dear KevinThank you for the high rating, we are glad the team met your expectations.
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Courtyard, Hotel Management
Dear VeliswaThank you for the feedback, kindly advise where we went wrong in order to improve.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Rooms were enormous and well kept. Staff was very friendly. On-site restaurant was delicious and affordable.
Comment from Hotel Management
1 Jan 2024 by Courtyard PE, Hotel Management
Dear GuestThank you for your positive review, we are very pleased to hear you had an enjoyable stay.We hope to welcome you back soon.Kind regards
by A verified traveler
Posted 29 Dec 2023
Rooms not cleaned properly.
Comment from Hotel Management
22 Jan 2024 by Courtyard, Hotel Management
Good day JohnThank you for the valued feedback. The matter will be attended to.Kind regards
