Ratings based on 2,068 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Staff including valet, baggage, front desk and housekeeping were all very friendly and knowledgeable. Very clean and convenient to everything.
by A verified traveler
Posted 27 May 2024
We love staying at the Bostonian! It’s in the perfect area of Boston for us. Right across from Faneuil Hall and Quincy Market; With a short walk to the North End for amazing Italian dining!
by A verified traveler
Posted 26 May 2024
Everything was great, very helpful a d courteous staff. Would definitely stay there again.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Jorge,The Bostonian Boston is delighted to hear that everything was great during your stay and that our team members were helpful and courteous. We look forward to welcoming you back in the future.
by A verified traveler
Posted 23 May 2024
Very friendly and great employees. No info o sights etc. In Boston
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Karen, thank you for your positive feedback. The Bostonian Boston team is delighted to hear you found our colleagues friendly and great. We will ensure more information on local attractions is available for our guests. We're looking forward to welcoming you back!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
We appreciate the feedback, Helena.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
by A verified traveler from Newtown
Posted 21 May 2024
While the hotel location is great, the hotel does not meet the hotel rating of 4 stars and the pricing of over $300 per night. The room I stayed had bad odor from the carpet and the front desk service was mediocre at best. I addressed the odor problem to the front desk and they basically had nothing to offer to resolve the issue because I booked through Expedia.
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Do, the central location of the hotel is indeed one of its highlights. It is regrettable that your room experience did not meet expectations, and the issue with the front desk interaction is noted. The feedback about the room is appreciated, and efforts are constantly being made to enhance guest satisfaction.
by A verified traveler from Watauga
Posted 21 May 2024
This was the perfect home base for our two days in Boston! Our room was comfortable and the staff pleasant.
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Charis, The Bostonian Boston is delighted that you found it to be the perfect home base for your stay in the city. It's wonderful to hear that you found your room comfortable and our team members pleasant. Looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 20 May 2024
Property was nice and the staff was helpful. The location is excellent. Very walkable. Honestly would have given a higher overall rating, but they hit us with a surprise $30/night "destination fee" which was not appreciated. No issue with paying extra for a good location in a big city, but hiding the fee until check wasn't a good look.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Dennis, thank you for your feedback. It is great to hear that you found our property and team members to be satisfactory, and that you enjoyed our convenient location. Your comments about the additional fee have been noted, and we appreciate your input as it helps us improve. We hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 20 May 2024
Location
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Maria, thank you for taking the time to share your thoughts. We appreciate your feedback about the location. If there is anything else you would like to share or any other specifics of your stay, we would love to hear from you to help us improve.
by A verified traveler
Posted 17 May 2024
Didn’t like the room at all facing a BRICK WALL!
It was a dark room with dated decor.
The room size was decent but the bathroom was very dated.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Naseem, thank you for your feedback. We regret that the room view and decor did not meet your expectations. Your comments about the decor and bathroom are noted. We are always striving to improve and appreciate your input.
