Ratings based on 563 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Karen, Hotel Management
Hi Victoria!Thank you so much for your feedback!We are so sorry to hear this and it seems like you did not enjoy your stay here with us. Meanwhile, if you can share a bit more details about your stay so that we can improve?Thank you so much for your time!Have a great day!
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 20 Feb 2024
The property was very upsxale
Comment from Hotel Management
20 Feb 2024 by Aleksandra, Hotel Management
Dear SaulI hope you are having a nice day :)Thank you so much for your lovely review, we hope to see you soon again.Have a nice dayAleksandra
by A verified traveler
Great hotel
Posted 8 Feb 2024 on HotelsReally lovely hotel, was upgraded at check in, and the room was lovely. very good walk in shower, Ritual amenities, a minibar/fridge, tv etc.
Very bouncy bed, with big pillows & warm quilts.
There was a hairdryer, iron & ironing board in the room, together with a kettle and tea/coffee etc.
As others have said, not very bright in the room, but enough light for most.
Had a big window with a side view of the river, which was nice.
A bit of construction going on at the side of the hotel, but nothing too disturbing.
Breakfast was fab, lots of choice of cold stuff, juices, coffee etc, and always bacon & scrambled or boiled eggs, beans.
Whole hotel is fairly new, and everyone was extremely friendly & helpful
The ONLY drawback to this hotel is it's in the business district, so nothing nearby, and you would need to walk to a tram/bus to get anywhere, but we used Uber, who are plentiful & reasonable
Overall a fab few days, and would definitely stay here again if in Gothenburg
Comment from Hotel Management
8 Feb 2024 by Freddie, Hotel Management
Hi Gina, thank you so much for your kind feedback of your stay with us! I am delighted to hear that everything went so well and that we impressed you so much! I hope to welcome you back to The Pier in the future. Kind regards, Freddie
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Excellant hotel
Posted 2 Feb 2024 on HotelsExcellant hotel, the location for my needs was good, however for others their is vey little around the hotel area one note of interest the hotel does not accept cash
Comment from Hotel Management
4 Feb 2024 by Freddie, Hotel Management
Hi Anthony, thanks so much for your feedback of your stay with us! I am delighted to hear that everything was to your satisfaction. I apologise for the fact that we do not accept cash, but this is quite common at most places in Sweden. I hope to welcome you back to The Pier in the future. Kind regards, Freddie
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
12 Jan 2024 by Linnea, Guest Service Manager , Hotel Management
Hej! Stort tack för att du har tagit dig tiden att ge oss feedback! Varmt välkommen tillbaka! Mvh
by A verified traveler
A great short break away
Posted 9 Dec 2023 on HotelsBeautiful hotel, a bit of a walk to get there (unless you taxi) but from the public boats only around a mile. Beautiful rooms and furniture, not huge amounts of storage space for the longer stay, but ample for a weekend/short city break. Food was delicious and the bar area is very comfortable. Would definitely stay here/in one of their sister hotels again
Comment from Hotel Management
14 Dec 2023 by Freddie, Hotel Management
Hi Andrew, thank you so much for your kind feedback of your stay with us. I am delighted to hear that your stay was so enjoyable and hope we can welcome you back to The Pier in the future. Kind regards, Freddie
by A verified traveler
Breakfast fit for a king.
Posted 21 Oct 2023 on HotelsExcellent breakfast buffet; would have enjoyed trying the Chinese restaurant on 10th floor, but the first night they had no tables available until 9:30; and they were closed on Monday evening. Loved the super large pillows, great view of the river from our room.
Comment from Hotel Management
22 Oct 2023 by Freddie, Hotel Management
Hi Ruth! Thanks so much for your kind feedback of your stay with us! I am so happy to hear that you had such a pleasant stay and that you were particularly impressed by our delicious breakfast buffet as well as the view from your room. We would love to welcome you back to The Pier in the future so that you can try the food in our FEI restaurant on the 10th floor! Kind regards, Freddie
by A verified traveler
Posted 24 Sep 2023
Comment from Hotel Management
26 Sep 2023 by Kajsa, Hotel Management
Good afternoon Antoine, Thank you for your 5 star review! We are delighted that you enjoyed your stay!Hope to see you again in the future. Warm regards, Kajsa Front Office Supervisor
