Ratings based on 587 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Exceptional property and wonderful staff, conveniently located and fantastic view of Mt. Fuji. Breakfast was good, much to choose from exceptionally clean.
Comment from Hotel Management
18 Apr 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you for staying at Hotel Kanraku Fujisan Gotemba.We are extremely happy that you were satisfied with our services.Thank you for your positive words toward our staffs hospitality and services which will definitely motivate us.Thank you for sharing your experience staying with us.Your satisfaction is our motivation and happiness.We are looking forward to serve you again.Thank you once again.
by A verified traveler
Posted 18 Apr 2024
I stayed there twice while in Japan. On the second visit I traveled with my Uncle who is wheelchair bound. The staff was exceptional and ensured that we had the accessable room.The staff was very kind and professional and most accomodating. Breakfast was delightful and the view of Mt. Fuji was a lovely bonus.
Comment from Hotel Management
18 Apr 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you for staying at Hotel Kanraku Fujisan Gotemba.We are extremely happy that you were satisfied with our services.Thank you for your positive words toward our staffs hospitality and services which will definitely motivate us.We are also very happy that you were satisfied with our breakfast menu.We are looking forward to serve you again.Thank you once again.
by A verified traveler from Tokyo
Posted 15 Apr 2024
I have stayed before and it is a nice hotel, pleasant staff, very clean and room is standard. I was a little disappointed that they would not accommodate a couple of very simple requests prior to check-in citing standard rules. It would be nice if they tried to go a little higher with their standards of customer service.
However, I do recommend the hotel and the staff performed their jobs fully without issue.
Comment from Hotel Management
15 Apr 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you for staying at Hotel Kanraku Fujisan Gotemba.Thank you very much for your valuable word of satisfaction towards our staff, room and cleanliness.We would like to apologize that we cannot fulfill your request during your stay.On the basis of your precious suggestion, we will try our best to improve our service.We will prioritize your opinion and improve our service.Thank you once again and we are looking forward to serve you.
by A verified traveler from Richmond Hill
Posted 12 Jan 2024
Good experience except in room sound proofing, I can hear people taking shower at other room and people walking from upstairs. Otherwise everything is good. Make sure to visit their Mt Fuji observation deck at 4th floor. And free shuttle bus to Gotemba outlet is located 5 minutes walk from this hotel. Walk to Gotemba station is around 15 minutes. Finally, there is Uniqlo, MaxValu Supermarket and Daiso right across the street.
Comment from Hotel Management
12 Jan 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
Thank you very much for using Iyashidokoro Hotel Kanraku Fujisan Gotemba.We apologize for any inconvenience caused to our guests regarding the soundproofing.We would like to take your valuable opinion into consideration and improve it.We look forward to serving you again.
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by ほてる寛楽富士山御殿場, Hotel Management
Thank you very much for using the healing place Hotaru Kanraku Mt. Fuji Gotemba. We will continue to strive to improve our services. We look forward to seeing you again.
by A verified traveler
Posted 8 Jan 2024
The hotel rooms are spacious and clean. The staff was very friendly and helpful. I would recommend staying there anytime.
Comment from Hotel Management
8 Jan 2024 by 寛楽富士山御殿場, Hotel Management
Thank you for staying at Hotel Kanraku Fujisan Gotemba.Thank you for sharing your experience about your stay.Your positive words about our staff and cleanliness will inspire us to polish our skill and service further more.Thank you very much for your valuable time and we hope to see you again.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
23 Jan 2024 by いやし処ほてる寛楽富士山御殿場フロントスタッフ一同, Hotel Management
この度はいやし処ほてる寛楽富士山御殿場をご利用いただきまして誠にありがとうございます。 高い得点を頂きまして、フロント一同大変嬉しく思っております。 またご宿泊される機会がございましたら、是非またお会いできることを楽しみにしております。
by A verified traveler
Posted 1 Jan 2024
Free parking. Nice staff. The toilet is quite small but given that a bathing tub offers nice relaxing moments. Last minute booking but the place is quite nice compared with other hotels.
Comment from Hotel Management
6 Jan 2024 by いやし処ほてる寛楽富士山御殿場, Hotel Management
Thank you very much for using Iyashidokoro Hotel Kanraku Fujisan Gotemba.Thank you again for your compliments.We look forward to seeing you again.
by A verified traveler
Posted 25 Dec 2023 on Hotels
very happy with the short stay
Comment from Hotel Management
26 Dec 2023 by いやし処ほてる寛楽富士山御殿場, Hotel Management
Thank you for staying at Hotel Kanraku Fujisan Gotemba.We are extremely happy that you enjoyed your stay.Thank you so much for giving your precious time and sharing your experience.We hope to serve you again.Thank you once again.
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
13 Jan 2024 by いやし処ほてる寛楽富士山御殿場, Hotel Management
Thank you very much for using Iyashdokoro Hotel Kanraku Fujisan.We are very happy about your high evaluation of our hotel.If you happen to be in the area, all of our staff will be looking forward to seeing you again.
