Ratings based on 957 Verified Reviews

4.5 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Ardsley

Posted 29 Oct 2024
Excellent location walkable to the sights. Hotel had a nice buffet breakfast which was included in the room rate but no "special orders" like omelettes. One thing that drove me crazy was the faucet in the bathroom! It would only turn on by a sensor and would only stay on for 3 seconds! Then I'd have to wave my toothbrush or hand near the sensor for more water! Eco, friendly, yes but so frustrating! Also, we stayed there October 7-10. It was in the 70's but the room was SOO HOT because it had already converted to "heat". I needed the room to be cool - had to call the front desk who sent a maintenance person to turn the air back on. However, it only cooled the room briefly and then the room was once again 77 degrees!
4 out of 5
by A verified traveler

Posted 29 Oct 2024
The room carpets were stained and smelled humidity.
2 out of 5
by A verified traveler

Posted 28 Oct 2024
The is not rated properly so we expected more. This is not a 4 star hotel. It is a 2/3 star hotel. We expected more and were disappointed. The location was great, right in Zagreb. It is dated, worn out, mismatched, and is having an identity crisis. It smells bad. The carpet in the room was FILTHY, stained, dirty. The headboard was fake leather and literally worn out where heads would be. It was disgusting. The sheets were clean but bed was not comfortable. The room was hot and we could not adjust the temperature. Thankfully the windows opened but it was so loud outside with noise from the plaza that we had to close them. There were no luggage racks or places to store luggage, which I didn't even want to put on the floor. The bathroom was clean. Staff was mixed. but mostly very friendly and helpful. The breakfast was large with decent options. The hotel did not fit in and was dated and out of place, in need of a full rehab.
5 out of 5
by A verified traveler from idaho falls

Posted 28 Oct 2024
We stayed there for a short visit to Zageb; the hotel was very nice, quiet, and conveniently located. The breakfast buffet was superb. The parking lot was hard to find with our car GPS, but we figured it out with help from the staff.
5 out of 5
by A verified traveler

Posted 27 Oct 2024
Excellent location in the heart of Zagreb. Rooms were slightly dated but cannot fault the excellent staff and how convenient the hotel was for all the sights of the city.
5 out of 5
by A verified traveler

Posted 20 Oct 2024
Great location! Central to Upper and Lower towns.
5 out of 5
by A verified traveler from Toronto

This traveler left a rating score only Posted 17 Oct 2024
2 out of 5
by A verified traveler

Posted 16 Oct 2024
Shower did not work. Light in hall with safe box did not work. Entry keys frequently did not work due to switch of key surgery. Tired building.
5 out of 5
by A verified traveler

Posted 13 Oct 2024
Nice hotel in a perfect location. Staff is accommodating. Rooms are spacious. Great breakfast.
5 out of 5
by A verified traveler from Barking

Posted 12 Oct 2024
A proper four star hotel with all the facilities you would expect. Breakfast very good and location couldn't be better.