Ratings based on 215 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 20 Feb 2024
Absolutely shocking! I cannot believe this is a 4 Star Hotel.
The room was so close to the road and trains passing that it was impossible to sleep.
The downstairs restaurant was closed so the upstairs was catering. Customers were screaming at staff who told them that it was a temporary kitchen situation that wasn't set up for dinner.
The morning after I had something drop on my head in the shower and it was pieces of plasterboard. It was obviously coming apart from steam of the shower and hadn't been repaired.
I called the reception and got the night porter who was quite rude and told me I'd have to go down to reception as they had forgotten to undivert the phone.
The hotel room just lacks simple things. No PowerPoint at my side of the bed. Vanity nowhere near plugs to use hairdryer.
Just an utterly terrible night in this place. I rarely review but honestly, I just couldn't believe how poor it was. Reception just said sorry I'll talk to maintenance. I would never stay here again.
by A verified traveler
Posted 16 Feb 2024
by A verified traveler
Lovely hotel but can do better
Posted 8 Feb 2024 on HotelsOverall a very nice hotel but..I stayed in Room 103 - Ground floor close to reception.
People gathered outside my window talking and smoking till late at night and from early in the morning. Yes I asked the receptionist to look into it, same result the next morning. The manager rang me a couple of days later to discuss and give his apologies, they will work at trying to sort out. I am a non smoker and a light sleeper.
Would I stay in this hotel again, absolutely, but not in or around Room 103.
Larry Murtagh
by A verified traveler
Posted 7 Feb 2024 on Hotels
by A verified traveler
Posted 5 Feb 2024 on Hotels
by A verified traveler
Posted 31 Dec 2023 on Hotels
by A verified traveler
Good hotel, great location.
Posted 28 Dec 2023 on HotelsNice hotel and good location. Lots of parking. Rooms was spacious but extremely warm. Food was good but service was slow, possibly understaffed. Car park was noisy at night with people leaving the bar so if you’ve got kids or are a light sleeper, ask for a room that’s not overlooking the car park on a weekend
by A verified traveler
Posted 1 Dec 2023 on Hotels
