Ratings based on 27 Verified Reviews

4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 9 Oct 2023
One of the best hotel in Gondar. Staff don’t speak much English, it’s a popular event place for locals. So you need to expect some noises
Comment from Hotel Management
18 Nov 2023 by Beni, Hotel Management
Dear Pau Greetings From Haile Hotels and Resorts We appreciate that you chose to stay with us, that you did, and that you took the time to write a review of your time.Thank you and Hospitality RegardsAbenezer TGroup Reservation Supervisor
5 out of 5
by A verified traveler

Posted 16 May 2023 on Hotels
Comment from Hotel Management
18 May 2023 by Beni, Hotel Management
Dear Pablo Greetings From Haile Hospitality Groups Thank you for making a review on our resort, its been a pleasure having you here.Sincerely Abenezer T
5 out of 5
by A verified traveler

Posted 30 May 2022
I went with my wife and it was great experience
Comment from Hotel Management
11 Jun 2022 by Central Reservation Agent, Hotel Management
Dear Muluneh Greetings from Haile Hotels and Resorts Thank you for taking your precious time to make a review on our Resort, we are glad you had the best experience and hoping to have you back soon. Sincerely Abenezer
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Oct 2021
3 out of 5
by A verified traveler

Posted 15 Nov 2020 on Hotels
Comment from Hotel Management
19 Nov 2020 by Frehiwot F. Group central reservation officer , Hotel Management
Dear Guest, Greetings from haile hotels and resorts, thank you for taking your precious time to review one of our resort Gondar , we appreciate all our guest's feedback and suggestion. hopefully you will visit us again. With hospitality regards
3 out of 5
by A verified traveler from London

Posted 18 Mar 2020
The hotel is in pretty worn conditions, quite hot at night, average restaurant. The nice thing is the pool, but please note that it's not restricted to hotel guests, so when we arrived on a Sunday, it was completely full with day users. So, in summary, the hotel is pretty average and the pool is nice.
4 out of 5
by A verified traveler

International style accommodation in Gondar

Posted 13 Feb 2020 on Hotels
The hotel is very clean and the staff are very helpful. The pool looks good however we did not use it. Breakfast had many choices and including western dishes. Compared to Ethiopia the bed was comfortable and the towels were great. Specifically we could not close the bathroom door and our shower was not comfortable to operate. We had no working wifi in the room, unless we stood by the door.
Comment from Hotel Management
13 Feb 2020 by Frehiwot F, Group central reservation agent , Hotel Management
Dear Guest, greetings from Haile hotels and resorts Thank you for taking your precious time to review our resort, we are happy to hear that our staff and service was appreciated, and we are very sorry for the problem that you faced. we will take a corrective action to minimize the inconvenience. With hospitality regards regards
5 out of 5
by A verified traveler from NC

Posted 7 Jan 2020
Excellent views over Gondar and the surrounding mountains. Staff is very attenetive and friendly. Rooms are clean and nicely appointed.
Comment from Hotel Management
8 Jan 2020 by Frehiwot F, Group central reservation agent , Hotel Management
Dear Guest, thank you for taking your precious time to review our resort. we appreciate all our guest's feedback and suggestion, Hopefully you will visit us again on your next time trip. With hospitality regards
5 out of 5
by A verified traveler

Great option at the more luxurious end in Gondar

Posted 4 Jan 2020 on Hotels
This is a (relatively) more expensive but very good option in Gondar. It's conveniently placed, in a beautiful setting, and benefits from a slick and comfortable restaurant on the premises. The outside terrace is great for an evening drink while watching the sun set over Gondar. If you're planning to hike the Simiens and you book the return night at the resort, then they will store your luggage for free. We were also upgraded to a Junior Suite without any particular reason we could ascertain. Water pressure is not great in the showers but I think that's more to do with Gondar than the hotel. The staff were great - warm, friendly and engaged. If you're a bit tired of roughing it this makes for a very nice change of pace at (by western standards) an affordable price.
Comment from Hotel Management
4 Jan 2020 by Frehiwot F, Group central reservation agent , Hotel Management
Dear Guest, Greetings from Haile hotels and resorts Thank you for taking your precious time to review our resort, we are really glad to here that you we're liked our resort service.we appreciate all our guest's feedback and suggestion, Hopefully you will visit us again on your next time trip.
3 out of 5
by A verified traveler

Posted 4 Jan 2020 on Hotels
Comment from Hotel Management
10 Jan 2020 by Frehiwot F, Group central reservation agent , Hotel Management
Dear Guest, Thank you for taking time to review our resort, we appreciate all our guest's feedback and suggestion. With hospitality regards
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