Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Nothing worked- toilets
People walking into our room without knocking. My wife was bathing with our son and a man walked in without any notice. Tried to report to the hotel GM and no one could get us connected with one. It was a very poor experience. Best they could do is "report with security". Had maintenance team try to enter late at night without us having requested it. Housekeeper just entered 3x without making herself known. It was hard to justify the charges and stay here. Valet also never had our car ready ontime despite requesting it ahead of time.
Food was awful. Such a shame. We really wanted to love this place but was shocked at the entire thing...
by A verified traveler
Posted 20 Apr 2024
WORN DOWN,OLD HOTEL,NEEDS IMMIDIATE RENOVATION,SHOULD BE AVOIDED
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 6 Apr 2024
We stayed in the suite with an ocean view and open bathroom with tub & fireplace. The people were more than helpful and very friendly and professional. We pulled in to the court area, they directed our car to park, remove luggage, delivered to room, shuttled us around the complete complex making recommendations, make sure we had ice. Food was excellently serviced and tasty. Was it pricey, yes, but they are worth every penny. We will go again next year.
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 27 Mar 2024
Check in was 3PM or 4PM and we were told our room was not going to be available until 5PM due to a maintenance issue. We arrived at 6:30PM and were told there was an ongoing maintenance issue and our room would not be ready for 40 mins. They did offer us 1/2 price on one night which was nice. In general the food was very overpriced and the atmosphere was so so. Two of us got sick on the chips and guacamole the first night that were served at the bar. The rooms need updating and it just did not feel like a Ritz Carlton. The advertise that they are in Santa Barbara but they are 15 - 20 mins north of Santa Barbara in a town called Goleta. The hotel just didn't have a good feel and we were not happy.
by A verified traveler
Posted 24 Mar 2024
Very good
by A verified traveler
Posted 23 Mar 2024
