Ratings based on 746 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Excellent place to stay for location
Comment from Hotel Management
25 Apr 2024 by Team ULTIQA, Hotel Management
Thanks for your amazing review Tim! Our location here in Broadbeach, paired with our ocean views are really unmatched. We look forward to welcoming you back soon! Best Regards,ULTIQA Beach Haven Resort
by A verified traveler
Posted 24 Jan 2024 on Wotif
Loved the size of the apartment, the beach view was amazing. The shopping and restaurants within walking distance was great, beach across the road fantastic!
The cleanliness of the apartment was disappointing, carpets looked like they hadn't been vacuumed, fans were covered in dust, kitchen very dated, lifts had no aircon and pools were too warm when it was so hot outside.
Comment from Hotel Management
11 Feb 2024 by Ultiqa Beach Haven, Hotel Management
Hi there Andrew, Thank you for sharing your thoughts. We're pleased to hear you enjoyed our spacious apartments and beach views! We extend our apologies for the disappointment you faced regarding the cleanliness of your apartment. the feedback has been passed on to the relevant teams so improvement can be made. Kind regards,ULTIQA Beach Haven Team
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Team ULTIQA, Hotel Management
Hi Naz,Thank you so much for rating your stay with us. Every feedback is valuable to us Kind Regards,
by A verified traveler
Posted 18 Jan 2024 on Wotif
On the 4th day of our 6 night stay,the main bathroom started leaking yellow liquid from the ceiling and light fixture. Maintenance did remove the light and fill the hole with rags and leave a bucket on the vanity which continued to leak for another 6 hours. That left us one ensuite for 5 adults. Checked out 2 days later and still waiting to hear from the manager regarding partial refund for not having full use of facility. After 25yrs will not be going back.
Comment from Hotel Management
13 Feb 2024 by Ultiqa Beach Haven, Hotel Management
Hi Melissa, We extend our deepest apologies for the maintenance issue in one of your apartments bathrooms. As these things are unforeseen and out of our control, I am pleased to hear a member of the team rectified the situations as best as possible. We'd love to have you back for an improved experience, please reach out if you decide to book again so we can ensure a better stay for you. Best regards,ULTIQA Beach Haven Team
by A verified traveler
Like a tinder date the photos didnt match reality
Posted 16 Jan 2024 on HotelsI've never seen a hotel room look so little like what was promised in the photos. An absolute rip-off. Be warned - I was informed by reception that "because the building is so close to the beach, we consider all our rooms to be seaview" - well if one pitches their head out the window at the right angle this may well be true but that is of little conciliation when you've paid an outrageous price to secure a room that actually faces the sea. What was promised versus what was delivered should be illegal.
Comment from Hotel Management
18 Jan 2024 by Ultiqa Beach Haven, Hotel Management
Hi there, Thank you for taking the time to share your thoughts. We'd like to extend our apologies for the disappointment you faced regarding your allocated apartment. As the building is over 30 years old, our Standard apartments are close to their original form and have not had many modifications in comparison to our Superior and Premium apartments. As apartments are categorized as per their interior status, heights and view aspects are as per request which guests pop on their booking for us to accommodate to. Our E apartments offer lovely south east views from the living room. We can only hope to welcome you back for an improved experience in the future, feel free to reach out directly if you are to book again so we can ensure a pleasant stay for you. Warm Regards,ULTIQA Beach Have Resort
by A verified traveler
Posted 13 Jan 2024 on Lastminute
The location is in the top 4 apartments at Broadbeach 50m from beach and 50m from Restaurants. The lifts are fast and not much waiting has two great pools. The exterior has been refurbished also apartments are refurbished new tiles and bathrooms. The size off top level apartments is huge. Only negative is the cleaning crews do not pay attention to dust on tables, bedside furniture and aircon units full off dust also the fans and verandahs not cleaned.
Comment from Hotel Management
14 Jan 2024 by ULTIQA Beach Haven Resort, Hotel Management
Hi Milcho,Thank you for sharing your feedback as it is very important to us. We are happy our location is convenient and we are constantly working on to make sure everyone is putting the maximal effort in striving towards improvements and success. Kind regards
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
12 Jan 2024 by Ultiqa Beach Haven, Hotel Management
Hi Aaron, Thanks for taking the time to review your stay! We hope to welcome you back soon :)Warm Regards,ULTIQA Beach Haven Resort
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Ultiqa Beach Haven, Hotel Management
Hi Matthew, Thank you for taking the time to leave us a review. We apologise for any disappointment you faced and hope to welcome you back again for a 5/5 improved stay! Feel free to reach out to directly when booking again so we can be sure to look after you! Kind regards,ULTIQA Beach Haven Team
by A verified traveler
Posted 22 Dec 2023
Stayed for 11 nights with the wife and two children and it was our second time staying at this hotel, the pool is great for little kids and we love the location.
Comment from Hotel Management
11 Feb 2024 by Ultiqa Beach Haven, Hotel Management
Hi Matthew,Thanks for leaving as a review! We're so pleased that you and your family enjoyed your stay, we look forward to welcoming you back soon :) Kind regards,ULTIQA Beach Haven Resort
by A verified traveler
Posted 21 Dec 2023 on Wotif
Comment from Hotel Management
28 Dec 2023 by Ultiqa Beach Haven, Hotel Management
Thanks for taking the time to leave us for a review Angela, we hope to see you again soon!Kind regards,ULTIQA Beach Haven Team
