Ratings based on 666 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Amazing place!!! Perfect apartment for a family
The café downstairs is great, try a coffee there
Staff and front desk are friendly
Very close to main beach and walking distance to surfers paradise
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Ruby Management, Hotel Management
Dear Amelia,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 4 Apr 2024
The Ruby is conveniently located in the center of Gold coasts buzzling precinct. And because if the angle of the building structure you are able to take advantage of the rising and spectacular setting sun.
Comment from Hotel Management
10 Apr 2024 by Ruby Management, Hotel Management
Dear Henry,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Michelle Baldwin , Hotel Management
Hi Bishal,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 7 Mar 2024
I was put in a room that haven't had any house keeping done ..add no towels or doona was told that I would have to doona the next day still didn't hear nothing..and found a females pad with blood on it under my bed and when I spoke with the hotel about it still wasn't cleaned for over 24 hours and I for the hotel for high price hotel witch because of the bloody females pag under my bed and was informed that there was no house keeping done on my room by the receptionist that told me this for the rest of my stay I felt dirty being in that room..I was given a free night because I was wanting a full refund..witch I know I should of got a full refund as this is not expected in any hotel nor a expensive or Budget hotel ..I was not given a full refund as this is very serious what has happened and I have the pictures of the bloody females pad to prove this next two paper work that proves I was at that location...Im very disappointed about this as I have a disability on the ndis and my family paid for the hotel and my hotel....I would like to still get a full refund because of this ...they deserve to have this bad review and I'm taking it to a current affair also
Comment from Hotel Management
12 Mar 2024 by Ruby Management, Hotel Management
Dear Kenny,We sincerely apologise and regret that we have provided you with a bad experience. This is the exact opposite of what we pride ourselves on. Your concerns are very important and shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for the poor standard of cleaning of the apartment. We have followed this up with our housekeeping manager.We would like to note that Housekeeping checked your apartment and offered to clean the unit again, however you declined. We were not able to offer you a full refund as this issues been brought to our attention on the last day of your stay. We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Ruby Management, Hotel Management
Dear Hannah,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 1 Mar 2024
Loved our stay so clean relaxing and the view was amazing and very friendly and helpful staff thank you
Comment from Hotel Management
1 Mar 2024 by Ruby Management, Hotel Management
Dear Wasan,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
by A verified traveler from Whakatane
Posted 26 Feb 2024
We stayed with our two teenage girls for a week away in the two bedroom apartments located on 24th floor Ocean view it was a lovely stay staff were helpful
Comment from Hotel Management
26 Feb 2024 by Tanya, Hotel Management
Thank you!
by A verified traveler
Posted 21 Feb 2024
Sink was not clean. Needs stainless cleaner for fat deposits.
Wanted to use spare blanket. It seemed was never washed as it was smelling of sweat.
Entertainment optiobs were good abd easy to understand.
Kitchen overall was clean. Aircon couldn't be better. Awesome.
Toilet clean.
Bathroom shower tile wall needs clean. Otherwise ok.
Swimming pool looked dirty.
Not appealing.
Reception area looks classy.
Comment from Hotel Management
22 Feb 2024 by Tanya, Hotel Management
Thank you!
by A verified traveler
Posted 14 Feb 2024
Lovely room, nice view, quiet and clean
Comment from Hotel Management
15 Feb 2024 by Ruby Management, Hotel Management
Dear Tania,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
