Ratings based on 427 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Great views and nice amenities.
Comment from Hotel Management
28 Mar 2024 by Royal Palm on the Beach , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed the stunning views and our amenities during your stay. We strive to provide a memorable experience for all our guests, and we're glad to see that reflected in your rating. We hope to welcome you back again soon for another wonderful stay!
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Royal Palm , Hotel Management
Thank you for taking the time to leave us a wonderful 5-star review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your support and hope to welcome you back again soon for another memorable stay!
by A verified traveler
Posted 4 Mar 2024 on Wotif
Comment from Hotel Management
19 Mar 2024 by Royal Palm , Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your insights and perspective on your recent stay at our hotel. Should you have any further comments or suggestions, please do not hesitate to reach out.
by A verified traveler
Posted 4 Mar 2024 on Hotels
The apartment had not been refurbished like other apartments and therefore was not presentable for the cost
Comment from Hotel Management
7 Mar 2024 by Royal Palm Resort, Hotel Management
Thank you for your feedback regarding the apartment. We appreciate your insight into the refurbishment and presentation. We'll take your comments into consideration for future improvements.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Royal Palm , Hotel Management
Thank you, Trent, for taking the time to share your experience with us! We're thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back on your next visit to our area!
by A verified traveler
Posted 29 Feb 2024
The views from our apartment were amazing. The grounds and pool were also amazing. The pool temperature was perfect . The location is also great with easy walk to Coles and surrounding areas. We stayed for 9 nights and the weather was very hot so next time we book , we would ensure that the unit that we stay in had either ceiling fans or A/C. Our unit only had pedestal fans which normally might have been ok but due to the heat, our unit was sometimes very hot. We requested a high floor apartment and the staff at Royal Palm were very accomodating, the views were amazing. We also booked the apartment at a very reasonable price so all in all, we had a great stay and look forward to visiting again.
Comment from Hotel Management
7 Mar 2024 by Royal Palm Resort , Hotel Management
Thank you for sharing your experience! We're glad you enjoyed the breathtaking views, pool, and convenient location. Your feedback on the fans is noted, and we appreciate your understanding. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Feb 2024
Amazing views , absolute beachfront, great location to cafes , surf clubs, supermarkets.
The apartment I was in needed a good clean especially the bathroom.
Comment from Hotel Management
7 Mar 2024 by Royal Palm Resort, Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the amazing views and our prime beachfront location, as well as the convenience of nearby amenities such as cafes, surf clubs, and supermarkets. We take all feedback seriously and will address the cleanliness issues in the apartment, particularly in the bathroom, to ensure a more satisfactory experience for our guests in the future.
by A verified traveler
Posted 21 Feb 2024 on Wotif
The room stank and the kitchen a including cutlery and dishes were dirty. The staff is Desinteresses and really could care less. There was no tea / coffee or anything in the apartment. Avoid this place if can
Comment from Hotel Management
7 Mar 2024 by Royal Palm Resort, Hotel Management
Thank you for sharing your feedback with us. We acknowledge your observations regarding the cleanliness of the kitchen and the absence of tea/coffee amenities in the apartment. We'll certainly address these concerns internally. We appreciate your insights and will strive to improve our services to better meet our guests' expectations.
by A verified traveler
Posted 7 Feb 2024 on Wotif
We loved the pool - temperature was perfect. Also the proximity to the beach. We weren't impressed with the walk upstairs from carpark to lifts from carpark A. Nor the walk downsteps afterwards from the pool. Otherwise unit was beautiful. Will definiely consider returning.
Comment from Hotel Management
7 Mar 2024 by Royal Palm Resort, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the pool and found the temperature to your liking. The proximity to the beach is indeed one of the highlights of our location. We've taken note of your comments regarding the walk upstairs from carpark A to the lifts and the walk down steps from the pool. We appreciate your consideration in returning and look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Royal Palm , Hotel Management
Thank you, Lynette, for taking the time to leave us a perfect 10 out of 10 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If you have any further feedback or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
