Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great tennis court and pool. Coffee was delicious and the staff were Uber friendly and helpful
Comment from Hotel Management
12 May 2024 by Guest Services, Hotel Management
Dear Wayne, Thank you for your kind words regarding our tennis courts, pool, and location. We are delighted to hear that you enjoyed your stay with us. Thank you again for sharing your feedback and we are looking forward to welcoming you back soon. Kindest Regards, Guest Services
by A verified traveler
Posted 9 May 2024
Room wasn't ready, I was offered a lesser room with no discount as I had pre paid, waited for approximately 3hrs in bar area, later offered drinks voucher after I had bought 3 drinks, went to use one only to be asked to supply a further payment for beer of my choice. Gave up after that & returned drinks cards to staff unused. Finally in my room it was clean & quiet. I don't blame staff but person held up in room should have left at 10am not 2 pm
by A verified traveler
Posted 3 May 2024
It was a lovely oasis, they have many shops and restaurants nearby. The hotel staff is very friendly and attentive.
Comment from Hotel Management
12 May 2024 by Guest Services, Hotel Management
Dear Nailah, Thank you for your kind words regarding our staff, and location. We are delighted to hear that you enjoyed your stay with us. Thank you again for sharing your feedback again and we are looking forward to welcoming you back soon. Kindest Regards, Guest Services
by A verified traveler
Posted 30 Apr 2024
Rooms were a good size, facilities had everything you could need. It is in a nice quiet area away from the busyness of main strip but it is only a 10-15 drive if you wanted to go. Pool facilities are great and the buffet breakfast option waa perfect for us as we didn't need to venture out for lunch
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
12 May 2024 by Guest Services, Hotel Management
Dear Alofa, Thank you for taking the time to leave a great review. We are looking forward to welcoming you back soon. Kindest Regards, Guest Services
by A verified traveler
Posted 27 Feb 2024
We really enjoyed our stay here
Comment from Hotel Management
2 Mar 2024 by Guest Services, Hotel Management
Dear Adele, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
by A verified traveler
Posted 15 Feb 2024
beautiful spot, welcoming staff, great service just perfect. am truly grateful to the staff who went out of their way to make our engagement a success. thanks heaps
Comment from Hotel Management
17 Feb 2024 by Guest Services, Hotel Management
Dear Matthew, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We will pass on your feedback to the staff members that looked after you. We look forward to welcoming you back soon! Kindest Regards, Guest Services
by A verified traveler
Posted 3 Feb 2024 on Hotels
Very pleasant
Comment from Hotel Management
17 Feb 2024 by Guest Services, Hotel Management
Dear Carolyn, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
by A verified traveler
Posted 28 Jan 2024 on Wotif
It was in a very quiet area it was super clean and staff were very pleasant. Pool was excellent
Comment from Hotel Management
17 Feb 2024 by Guest Services, Hotel Management
Dear Mick, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff, cleanliness and pool area. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services
by A verified traveler
Disappointed
Posted 26 Jan 2024 on HotelsWe had to change rooms as in the 1st room, the air conditioning wasn't working, fridge leaking and mouldy and shower wan't working.
2nd room was better but air conditioner was noisy and no fan in bathroom which is a hygiene risk also shower screen ended less than halfway across causing water to flood the floor. Tap in shower/bath worked but didn't turn water off completely from the other tap/showerhead. Limited kitchen crockery no plates, bowls, knives or forks which would help if people wanted to save money by having a meal in the room instead of eating out for all meals.
Pool having no lifeguard and people bringing drinks in glasses from the bar with no regard for safety.
No lifts in general except in lobby which has been modernised but the rooms have been left to deteriorate.
House keeping came in when we had our 'do not disturb' sign up.
Overall, wouldn't reccomend if staying for more than a couple of nights
