Ratings based on 2,317 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Great location. Apartment was very basic. Kitchen had minimal equipment.
Pool good
Comment from Hotel Management
28 Apr 2024 by Sylvia Ambrose, General Manager, Hotel Management
Dear Susan,Thank you for sharing your feedback with us.We're delighted that our prime location and our pool met your expectations. However, we regret to learn that the apartment fell short of your expectations in terms of amenities and kitchen equipment. Please accept our apologies for any inconvenience this may have caused during your stay.Your feedback is invaluable to us, and we will take it into consideration as we continue to improve and enhance our offerings for our guests.We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future.Warm regards,
by A verified traveler
Posted 3 Apr 2024
Clean and within walking distance to everything
Comment from Hotel Management
5 Apr 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Marjan,Thank you for your positive review! We're thrilled to hear that you found our hotel clean and conveniently located within walking distance to everything you needed. Providing a comfortable and accessible stay is our top priority, and we're delighted that we could meet your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 1 Apr 2024
Great place to stay with friends. So close to restaurants and shops.
Definitely stay again.
Comment from Hotel Management
3 Apr 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Alison,Thank you for sharing your positive experience with us! We're thrilled to hear that you and your friends enjoyed your stay at Mantra Towers of Chevron. Our convenient location near restaurants and shops aims to provide our guests with a memorable experience. We're delighted to know that you would choose to stay with us again, and we look forward to welcoming you back for another great stay in the future!Warm regards,
by A verified traveler from Pascoe Vale
Posted 21 Mar 2024
Great for family holidays
Comment from Hotel Management
23 Mar 2024 by Fellipe Matsura Assistant Manager, Hotel Management
Dear Christopher,We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 20 Mar 2024
The rooms are pretty outdated and the bathroom was fairly old with a shower head that had little pressure. Also no housekeeping availabe and you had to go to reception to get refills like toilet paper or towels. The single beds were uncomfortable to sleep on as the springs just sanj down in the bed when lying on it
Comment from Hotel Management
27 Mar 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Ang,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our room amenities and housekeeping services.As a self-serviced apartment-style hotel, we strive to provide a comfortable and convenient stay for all our guests. We apologize for any inconvenience you experienced with the outdated rooms, bathroom facilities, and bed comfort. Your concerns have been noted, and we will review our offerings to ensure they meet the expectations of our valued guests.Regarding housekeeping services, we apologize for any inconvenience you experienced in obtaining amenities such as toilet paper or towels. Your feedback will be shared with our team to explore ways to improve our service delivery and ensure a seamless experience for our guests.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Hayley, Thank you for choosing Mantra Towers of Chevron and for sharing your feedback. We're glad you had a positive experience overall.If there are any areas where we can improve, please let us know. Your feedback helps us enhance our services.We look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 10 Mar 2024
Master bed room was very noisy just like we were sleeping in the middle of the road. Windows insulation was no-existent.
we have to use the toilet role paper to make the ear plug for the first night to reduce the noise impact and have some sleep.
Next night, I approached the manager and requested ear plugs. He promised to make the ear plugs available next afternoon. But ear plugs never came and finally after 4 days we checked out.
Comment from Hotel Management
14 Mar 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Arshad,Thank you for bringing your experience to our attention, and please accept our sincerest apologies for the inconvenience and discomfort you encountered during your stay at Mantra Towers of Chevron.We deeply regret the miscommunication regarding the provision of earplugs. I genuinely intended to address your request promptly but it seems there was a misunderstanding, and I wrongly assumed you declined the earplug offer. This was not our intention, and I apologize for any confusion or frustration this may have caused.Additionally, I apologize for the noise disturbance you experienced in the master bedroom. Unfortunately, being located in the heart of Surfers Paradise CBD, we do experience some external noise, and while we strive to minimize its impact, we understand it can be disruptive to our guests' rest. Your feedback regarding the lack of window insulation is duly noted, and we will communicate your concerns with our owner to explore possible solutions.Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short in meeting your expectations during your stay. We appreciate your feedback as it helps us identify areas for improvement, and we will take proactive steps to ensure a more seamless experience for our guests in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you choose to stay with us again in the future, please do not hesitate to reach out to me directly, and I will ensure your stay is as comfortable as possible.Warm regards,
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
11 Feb 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Angela,Thank you for your feedback and for choosing Mantra Towers of Chevron. We appreciate your rating and are pleased to see that you had a positive experience overall. If there's anything specific that we can improve upon to make your next stay a 5 out of 5, please let us know. We look forward to hosting you again in the future.Best regards,
by A verified traveler
Posted 31 Jan 2024
Stayed here recently in one of their apartments with my husband and our kids. It was great, very clean, close walk to the shops and train/bus was close by and easy to use. The reception staff were amazing and very helpful.
Comment from Hotel Management
4 Feb 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Kate,Thank you for sharing your positive experience at Mantra Towers of Chevron. We are delighted to hear that you and your family enjoyed your recent stay in one of our apartments. It's fantastic to know that you found our accommodation clean and well-maintained. Our central location near shops and convenient access to public transportation adds to the overall convenience of our guests.We are especially pleased that our reception staff left a lasting impression with their amazing and helpful service. At Mantra Towers of Chevron, we strive to provide a welcoming and comfortable environment for our guests. We appreciate your kind words and look forward to hosting you and your family again in the future.Warm regards,
by A verified traveler from Rutherford
Posted 24 Jan 2024
Excellent property, clean apartment. Staff were so helpful and polite at all times.
Comment from Hotel Management
27 Jan 2024 by Ho Lee Assistant Manager, Mantra Towers of Chevron, Hotel Management
Dear Josh,Dear [Guest's Name],Thank you for taking the time to share your positive experience at Mantra Towers of Chevron! We're thrilled to hear that you found our property excellent, and your apartment met your expectations for cleanliness. It's especially rewarding to know that our staff's helpful and polite demeanor contributed to your overall satisfaction. We appreciate your kind words and will make sure to pass on your compliments to our team. Your feedback is truly motivating, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,
