Ratings based on 70 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
It could have been great if there was screens.
Posted 8 Jan 2024 on HotelsBest location you can ask . 2 minutes walking to Snappers rock . Tina, the manager was great, very attentive and helpful.
The con about our stay was that the apartment didn’t have windows screens or screen doors.
We rented the apartment on the first floor and once we opened the windows we got a mosquito issue in the unit.
We were told that we could sleep with our windows open and screens was not necessary but unfortunately that was not the case .
We had to sleep with all the windows closed and that was a bummer . The weather was not super hot outside otherwise it would have been miserable.
Tina, the manager gave us some citronella , bug sprays and fans , that was helpuful.
Comment from Hotel Management
10 Jan 2024 by Tina, Hotel Management
Thankyou for taking time to review Carool. We appreciate all guests sharing their experiences. We find that we do not need screens as mosquitos are not usually an issue here. Due to the recent storms and very wet weather, on top of humid conditions, I believe we encountered some bug activity. We are sorry that you experienced this and did our best to help by supplying everything to help alleviate the situation.Warmest Regardstina
by A verified traveler
Posted 26 Dec 2023 on Lastminute
The view from my balcony and kitchen were breathtaking. The appartment was spacious and had everything a family with young kids will need. Just beautiful
Comment from Hotel Management
5 Jan 2024 by Tina, Hotel Management
Thankyou for taking the time to review us MeriemHappy to hear you loved our views and the apartment had everything you needed for your familyWarmest RegardsTina
by A verified traveler
Posted 28 Nov 2023
Great place. Amazing views and Tina was lovely to deal with. The apartment we stayed in offered everything we wanted, especially amazing sea views, although slightly dated. Was a lovely relaxing stay.
Comment from Hotel Management
5 Jan 2024 by Tina, Hotel Management
Thankyou for your review SuzetteGlad to hear you had everything you needed The apartment you stayed in is currently being updated by the owner with new lounge, lounge room furniture, dining table and beddingWe hope you get the chance to experience it againWarmest Regardstina
by A verified traveler
Posted 24 Nov 2023 on Wotif
I have stayed at Carool before - it is in a beautiful location and has benefited from love and care in recent years. Not the most modern of buildings but very well fitted out and Tina is a super friendly manager. I worked remotely all week and WiFi was reliable and quick
Comment from Hotel Management
25 Nov 2023 by Tina, Hotel Management
Thankyou for your review AdrianWe are working really hard to upgrade Carool. Glad to hear you benefited from our new wifi which is secure for people like yourselves who need to work. We are overjoyed that you enjoyed your week with us and would love to host you again in the future.Warm RegardsTina
by A verified traveler
Posted 15 Oct 2023 on Wotif
Awesome views
Comment from Hotel Management
16 Oct 2023 by Tina, Hotel Management
Thankyou for your review KimWe look forward to hosting you in the future so you can come back and enjoy the views againWarmest regardsTina
by A verified traveler from Warranwood
Posted 5 Sep 2023
Ideal for a good relaxing rest.
Comment from Hotel Management
5 Sep 2023 by Mick, Hotel Management
Thanks for the great review, we're glad you enjoyed your stay will us.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Mick, Hotel Management
Thanks Pam,see you again next time .
by A verified traveler
Posted 9 Aug 2023 on Wotif
All good
Comment from Hotel Management
14 Aug 2023 by Mick, Hotel Management
Thanks Stephen, glad you enjoyed your stay.See you next year .
by A verified traveler
Posted 9 Aug 2023 on Wotif
The views were stunning. The bed was comfortable with nice linen. Apartment was spacious. Housecleaning needs to improve. Grimy artificial plants and wooden window louvres. Grubby covers on lounge room sofa's. Apart from that, a pleasant stay.
Comment from Hotel Management
14 Aug 2023 by Mick, Hotel Management
Hi Janice,we're glad you enjoyed your stay, we have alerted housekeeping to the issues mentioned & all have been rectified accordingly.thanks for your feedback.
by A verified traveler
Posted 15 Jun 2023 on Hotels
Comment from Hotel Management
17 Jun 2023 by Tina and Mick, Hotel Management
Thankyou for your review HeidiYou were lovely guests and we hope we can host you again in the futureWarm RegardsTina
