Ratings based on 2,611 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Good location. Nice apartment.
Comment from Hotel Management
4 May 2024 by Reception, Hotel Management
Thank you for your concise and positive feedback! We're delighted to hear that you found our location convenient and enjoyed your stay in our apartment. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 29 Apr 2024
Good Seaview, a large apartment but not very clean. Friendly staff, have a little bit of trouble when we pick up the key after hour.
Comment from Hotel Management
4 May 2024 by Rachel, Hotel Management
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the Seaview and found our staff friendly. However, we apologize for any inconvenience you experienced during the key pickup after hours and for the cleanliness issue you encountered. Please be assured that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure a higher standard moving forward. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 28 Apr 2024
Good communication and close to the veach and shopping.
Comment from Hotel Management
4 May 2024 by Rachel, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you found our communication effective and enjoyed the convenience of our proximity to the beach and shopping areas. Providing a great experience for our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back in the future!
by A verified traveler
Posted 19 Apr 2024
Very tidy room with great outlook across city and water view too. Secure access and great facilities and parking. Very friendly host staff
Comment from Hotel Management
22 Apr 2024 by Jai, Hotel Management
Dear Melissa,Thank you for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay at Artique Resort. Providing a tidy room with stunning views of the city and water is what we strive for, and we're thrilled that you found our facilities and parking to be great as well. Our team takes great pride in offering friendly and attentive service, and we're glad that you experienced this during your time with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,JaiArtique Resort
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Jai, Hotel Management
Dear Isapela,Thank you for taking the time to share your feedback with us. We appreciate your valuable input.We're delighted to see that you had a positive experience overall during your recent stay with us. Your satisfaction is our priority, and we're glad to hear that we were able to meet your expectations to a large extent.If there are any specific areas where you feel we could improve to earn that extra star in your rating, we would love to hear from you. Your feedback helps us to continuously enhance our services and ensure that every guest has a fantastic experience with us.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Jai for Artique Resort
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 8 Mar 2024
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 2 Mar 2024
One of the best hotel in surfers paradise, only the downside was one of the lift was out of service which caused delays and inconvenience.
Comment from Hotel Management
9 Mar 2024 by Jai, Hotel Management
Dear Sameer,Thank you for choosing Artique Surfers Paradise and for taking the time to share your positive feedback with us on Expedia. We're delighted to hear that you consider us one of the best resorts in Surfers Paradise!We regret any inconvenience resulting from the upgrades to our second elevator. Our team is dedicated to ensuring all our facilities are fully operational and equipped with the latest features to guarantee a seamless experience for our guests. Please be assured that renovations on our second elevator are now completed.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Artique Surfers Paradise for another outstanding stay in the future.Warm regards,Jai for Artique Resort
by A verified traveler
Posted 28 Feb 2024
