Ratings based on 532 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Loved the ambience, the building and the beautiful garden. The staff were very friendly and highly professional. Nothing not to like!!!!!!!
Comment from Hotel Management
14 May 2024 by Gavin , Hotel Management
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your recent stay and found our location to be lovely and our rooms comfortable.Creating a peaceful and comfortable environment for our guests is a top priority for us, and we are thrilled that you experienced just that during your visit.Should you have any further comments or if there is anything specific you would like to share with us about your stay, please feel free to reach out. We value your feedback and use it to continually improve our services.We hope to have the pleasure of welcoming you back in the near future.Warm regards,Gavin
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
14 May 2024 by gavin, Hotel Management
Dear Arthur, Thank you for choosing to leave a review. We are so pleased that you enjoyed you recent stay here with us. We do hope that you choose to stay here with us in the near future.Kind regards Gavin Jones General Manager
by A verified traveler from Harrogate
Posted 16 Apr 2024
Comment from Hotel Management
14 May 2024 by Gavin , Hotel Management
Dear Kevin, Thank you for choosing to leave a review. We are so pleased to hear that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager
by A verified traveler
Posted 20 Feb 2024 on Hotels
Very comfortable, quiet, spacious
Comment from Hotel Management
22 Feb 2024 by Gavin, Hotel Management
Dear Michael, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here at the hotel. We do hope that we can welcome you back in the near future. Kind regardsGavin Jones General Manager
by A verified traveler
Birthday Stay
Posted 28 Jan 2024 on HotelsLovely hotel, great stay but disappointed with the evening meal, poor quality
Room lovely and breakfast spot on
Comment from Hotel Management
31 Jan 2024 by Gavin , Hotel Management
Dear Marcus, Thank you for taking the time to leave us a review. We are pleased to hear that you find the hotel, room and breakfast to be lovely. We do apologize with regards to the evening meal this is not our normal standard of service and this will be looked into. We do hope that you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager
by A verified traveler
OK
Posted 25 Jan 2024 on HotelsThis was a kind of average stay. Carpets were stained and the room was smaller than you might expect in one of your bog standard travelodges/premier inn type places. Sure there were probably lovely facilities available, such as a restaurant and a gym, neither of which I needed (just needed a place to sleep for the night) so on the whole the actual room was more expensive and slightly less luxurious than the cheaper alternatives. It was fine. It looks great from outside but if all you want is a shower and bed.....that's not relevant.
Comment from Hotel Management
31 Jan 2024 by Gavin , Hotel Management
Good morning, Thank you for taking the time to leave us a review. We would like to apologise that your stay did not meet your expectations. We are currently having work done around the hotel to improve the comfort of our guests, but we will pass on your comments to the management team. We do hope that we can welcome you back in the near future, so we are able to serve you better in the future. Kind RegardsGavin JonesGeneral Manager
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Gavin, Hotel Management
Dear Paul, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent visit to the hotel.We do hope that you choose to visit us again in the near future.Kind regardsGavin JonesGeneral Manager
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Gavin, Hotel Management
Dear Chris, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Gavin, Hotel Management
Dear Debra, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager
by A verified traveler
Posted 5 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Gavin , Hotel Management
Dear Dave, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager
