Ratings based on 183 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
We enjoyed our stay at this hotel very much.
The hotel was very clean. The staff was very friendly, professional and were very helpful.
The hotel is pet-friendly, so our dog was welcomed and had a great time
Comment from Hotel Management
22 May 2024 by Sorina, Hotel Management
Dear Joseph, thank you for taking your time to share your experience with us. We are thrilled to hear that you an your dog had a great stay. Please come to visit us again! Kind regards, Sorina Holiday Inn
by A verified traveler
Posted 29 Apr 2024
We really enjoyed our stay here. All the staff were really good, a special thank you to Charmaine who really went out of her way for us.
Comment from Hotel Management
29 Apr 2024 by Laura, Hotel Management
Dear Gary, Thank you for taking the time to leave this positive feedback, We are glad to hear the staff, especially Charmain, made a positive impact on your stay. We hope to welcome you back again soon!Kind regards, Laura
by A verified traveler
Posted 23 Apr 2024
Good Overall, but some area's need improvement. We are in our mid 70's and the room we were given was on the 1st floor . It was difficult getting our suitcases up a flight of stairs as there is no lift and no assistance was offered.
While we were there we found the staff to be polite but we were unable to get through by phone on several occasions prior to our arrival as no one answered the telephone.
Comment from Hotel Management
23 Apr 2024 by Charmain, Hotel Management
Dear Ty, We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologies for any inconvenience you experienced during your time with us. Kind regards Charmain
by A verified traveler
Posted 20 Apr 2024
We were on a family trip in the Cotswolds and the place was perfect for our family. Rooms were spacious, the beds were comfortable and breakfast was good with plenty of options (both warm and cold). But what made the stay special for our kid was the swimming pool. The only negative aspect was an unexpected charge of £5 for parking. All things considered, I would definetly stay there again!
Comment from Hotel Management
20 Apr 2024 by Charmain, Hotel Management
Dear Richard, Firstly I’d like to thank you for taking the time to write this review, we’re super glad that you enjoyed our breakfast In the restaurant and that you enjoyed the health club. We hope to see you again soon, kind regards Charmain
by A verified traveler
Posted 19 Apr 2024
One of the few hotels where dogs are welcome.
Comment from Hotel Management
20 Apr 2024 by Charmain, Hotel Management
Dear Ann, thank you for your recent stay at Holiday Inn Gloucester-Cheltenham. We work hard to offer high-quality service to every guest, and we are glad that this reflected in your stay. We look forward seeing you again soon! Kind regards, Charmain
by A verified traveler
Posted 12 Apr 2024
Reception very helpful and efficient. Restaurant staff left us and others waiting to be seated and to take our orders. When food eventually arrived it was delicious and well presented.
Comment from Hotel Management
12 Apr 2024 by Sorina , Hotel Management
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn
by A verified traveler
Posted 5 Apr 2024
The staff were lovely
Comment from Hotel Management
5 Apr 2024 by Charmain, Hotel Management
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain
by A verified traveler
Posted 28 Mar 2024
All staff friendly.
Only gripe is having to pay extra for parking!
Comment from Hotel Management
29 Mar 2024 by Charmain, Hotel Management
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
by A verified traveler
Posted 5 Mar 2024
Very convenient off M5, not in the city centre - the hotel is better for business visits (to the adjacent business park) and overnight stops for travellers I'd say.
Comment from Hotel Management
6 Mar 2024 by Charmain, Hotel Management
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist
by A verified traveler
Posted 2 Mar 2024
Really kind and friendly staff. Thankyou so much.
Comment from Hotel Management
2 Mar 2024 by Charmain, Hotel Management
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
