Ratings based on 276 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
I was not happy the way do your booking. I on the 14th April. I made a booking. And later that day i had to cancel due to family problems.
Put a request cancel. Was told that could not cancel.
Thank you.
Comment from Hotel Management
29 Apr 2024 by Belinda Stanton, Hotel Management
Booking was cancelled on day of arrival. Accommodation providers must abide by Expedia's Terms and Conditions as part of their agreement. There is alternative booking methods with property that offer greater flexibility if this is what is desired by you.
by A verified traveler
Posted 3 Mar 2024
Very welcoming and the room was lovely. We accidentally left our key locked in the room and the staff happily let us in at a crazy hour. Thank you.
Comment from Hotel Management
5 Mar 2024 by Belinda, Hotel Management
Amazing Cristal, thank you for the lovely review of your stay. We are so pleased that you loved your Queen room. We hope that you can stay again in future.
by A verified traveler
Glen Innes
Posted 15 Feb 2024 on HotelsThe place was nice but was very expensive for a smallish room and a view of a tin fence.
Comment from Hotel Management
16 Feb 2024 by Belinda , Hotel Management
Hi Peter, Thank you for booking a King room for your overnight stay. We are pleased that you found the property and your room to be nice. Please don't hesitate to call our property if you would like to discuss room options that may be more suited to your size requirements and budget as we have various available.
by A verified traveler
Lovely motel
Posted 4 Feb 2024 on HotelsThe New England Motor Lodge is the nicest motel in Glen Innes hands down.
The restaurant meals we had were amazing.
The bed in our room left a lot to be desired, it may be time to upgrade the beds.
The pool was lovely for an afternoon swim and the rooms were clean and tidy with fresh towels for day 2.
Comment from Hotel Management
4 Feb 2024 by Belinda, Hotel Management
Thank you for booking a King room for your 2-night stay. We are pleased that you enjoyed your room, our facilities and the wonderful restaurant meals. The beds have been upgraded and are fitted with a superior pillow topper. We will have our maintenance team review the mattress given your concern raised. We appreciate you choosing to stay and taking the time to leave details about your stay.
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Belinda, Hotel Management
Thank you very much Lisa, we are so pleased that you loved your stay in the Family Suite with Kitchenette that overlooks our swimming pool!
by A verified traveler
Posted 22 Dec 2023 on Wotif
There was a double payment made by Wotif and no way of reversing the double payment by either New England Motor Lodge or Wotif . It is up to us, the customer to sort out with our bank ! Not at all happy by some else’s mistake
Comment from Hotel Management
22 Dec 2023 by Belinda, Hotel Management
Hi Roger, Your accommodation payment was made via Expedia/Wotif. You subsequently completed a pre authorisation on your credit card however our property has not taken any funds from your credit card and you should find the funds are released because you had already paid online. We thank you for your stay and wish you a safe and Merry Christmas
by A verified traveler
Posted 25 Oct 2023
Good sized rooms, great dinner in the restaurant & plenty of options for breakfast.
Comment from Hotel Management
1 Nov 2023 by Belinda, Hotel Management
Thank you Stephen, we are pleased that you found your room to be comfortable and great for your stay. The restaurant is very popular and it is fantastic to hear that you loved your dining experience too
by A verified traveler
Posted 2 Oct 2023
Very convenient restaurant on property for dinner and breakfast
Comment from Hotel Management
1 Nov 2023 by Belinda, Hotel Management
Thank you Betty, we appreciate you choosing to stay and join us for breakfast and dinner at The Highlands Restaurant.
by A verified traveler
Posted 5 Sep 2023 on Wotif
Comment from Hotel Management
1 Nov 2023 by Belinda, Hotel Management
Brilliant, thank you for booking at the New England Motor Lodge.
by A verified traveler from Hawthorn
Posted 21 Aug 2023 on Wotif
