Ratings based on 988 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
One of our room had an issue and we were never given any type of insentive
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove. I was pleased to hear that you enjoy your stayed with us. Next, time please feel free to ask for the Front Office Manager, so she will make sure to take care of you. We hope to see you again.
by A verified traveler from Shawnee
Posted 28 Apr 2024
The room was cavernous, dark and in need of a renovation. It was clean nonetheless.
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. We hope to see you again.
by A verified traveler
Posted 27 Apr 2024
The room was the quality of a Motel 6…bent lamp, dirt in corners, clogged drain, didn’t change sheets,
Painted sloppy with drips all over floor and fixtures.
Nobody bothered to even wipe the paint off while painting. Cracks in ceiling patched poorly. Same with walls. I wouldn’t complain if I had paid 75.00.
Never stay here again.
Comment from Hotel Management
27 Apr 2024 by Management, Hotel Management
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right.
by A verified traveler
Posted 16 Apr 2024
Very nice large rooms. Classy place. Ver nice staff.
Comment from Hotel Management
18 Apr 2024 by Management, Hotel Management
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove and we hope to see you again.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Management, Hotel Management
Thank you so much for your rating.
by A verified traveler
Posted 15 Apr 2024
It’s always a pleasure to stay at the mansion everyone makes us feel at home, beautiful place my family and I love it so much!!
Comment from Hotel Management
18 Apr 2024 by Management, Hotel Management
I have been in this business for many years, but reading great reviews never gets old. Thank you so much for taking the time to write a review and share your travel experience. We really appreciate the kind words you said about our staff and will make sure the staff knows their hard work is recognized. We look forward to seeing you when you’re back in town.
by A verified traveler
Posted 14 Apr 2024
Was nice.
Comment from Hotel Management
18 Apr 2024 by Management, Hotel Management
Thank you so much for sharing your experience with us. We hope to see you soon.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Management, Hotel Management
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove.
by A verified traveler
Posted 13 Apr 2024
Great service. Room was very clean. Will go again.
Comment from Hotel Management
14 Apr 2024 by Management, Hotel Management
Thank you so much for your feedback, we hope to see you again.
by A verified traveler
Posted 12 Apr 2024
This was a very nice, quiet, and convenient stay for a wedding I was celebrating nearby (St. Patrick’s in Glen Cove). The location and space is beautiful. There is some room for improvements, mostly in the decor department. The hallways and room were on the “bland” side of decor. Very standard wallpaper and good lighting, but the walls clearly had spaces where portraiture or paintings could be added to liven the place. An idea could be scenes from around Glen Cove or Long Island. The room itself was very clean and neat, a very comfortable bed and great linens. There could be a few more furnishings (an armchair and maybe some paintings and a cabinet for the mini fridge). The downside to the bathroom was that there was no vent. Also, there was no place to hang a towel to dry after use. Lastly, the shower was good, with great water pressure and good temperature control. But there was no type of seal around the sliding door to prevent water from spilling out of the shower. I’d recommend a rubber track at the bottom of the sliding door that can resolve this problem. Otherwise, this was a wonderful and pleasant stay!
Comment from Hotel Management
14 Apr 2024 by Management, Hotel Management
Thank you for the positive feedback. We are so happy to have you as a customer. You are welcome to come again anytime. Thank you for choosing us.
