Ratings based on 152 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Mixed Bag Stay: Ideal for Workers, Not Kid-Friend
Posted 7 Jan 2024 on HotelsStayed at the hotel for a night. The room had an unpleasant smell, and the ripped curtains were a downside. The overall building could use a facelift, but the pool was a highlight. The kitchenette, particularly the stove, needs an upgrade. Ideal for a quick stay for workers but might not be the best choice for families with kids.
Note: No reception; key cards are securely stored in a locked safe.
Comment from Hotel Management
9 Jan 2024 by Peter B, Hotel Management
Dear Jess,Thank you for choosing to stay with us and for sharing your feedback.We appreciate your detailed review and understand your concerns. We apologise for any issues you experienced, your comments have been noted and we will act on them ASAP.We're glad to hear that you found the pool to be a highlight of your stay. It's always good to have a refreshing amenity to enjoy.We hope that despite the mixed experience, you had a wonderful holiday season and we wish you a fantastic year ahead. If your travels bring you back to the area, we'd be happy to welcome you again and provide a more enjoyable stay.Kind Regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 17 Nov 2023 on Hotels
Unfortunately, the TV reception for 7 & 9 were non-existent.
Comment from Hotel Management
20 Nov 2023 by PeterB, Hotel Management
Dear Michelle,Thank you for choosing to stay with us We apologise for the inconvenience you experienced with the TV reception for channels 7 and 9. Your input is valuable, and we will address this issue to ensure a better experience for our guests in the future. If there are any other aspects you enjoyed about your stay or any suggestions for improvement, please feel free to share. We hope to have the opportunity to provide a more seamless experience on your next visit.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Rather disappointed
Posted 9 Jul 2023 on HotelsIt was only an ok stay, I booked my room with a King Bed only to find I was given a room with two single beds, that's ok but the beds were rather small and uncomfortable. On one of the nights, I went to turn on the TV to watch the cricket only to find for some reason there was no TV aerial. I called reception only to be told they had no spare aerials and nothing they could do. My question is why was there no aerial in the first place? I had to sleep with the windows open as the room had a smell to it that wasn't overpowering but a little unpleasant. Shame it was disappointing.
Comment from Hotel Management
10 Jul 2023 by manager, Hotel Management
sorry to hear you had single beds and no tv but you didnt see reception or talk to any staff, if you had your bed would of been put into a king as they are the same beds just pushed together and as for tv ariel we have 20 of them in reception so if you had seen us it would of been rectified,
by A verified traveler
Posted 3 Jul 2023 on Wotif
We found this property to be one of the worst we have stayed in. The lounge was falling apart and very uncomfortable and the cushions were also frayed. We chose not to use the stove as the dials had no markings as to which one we were using. The bed was most uncomfortable, not the plush bedding advertised on the website.
When we asked for the fly screen to be put back on the balcony window the day manager appeared unwilling to arrange for it to be done. The handyman did do it for us.
One night during our stay a person in the adjoining room tried to enter our room uninvited. My husband had to secure the door. Next morning he went to the office to raise our concerns and request the door to be locked. The same day manager trivialised his concern about our safety and was unwilling to address the issue. Two of the cleaning staff came to our room later in the day and secured the door. They were most apologetic.
Overall we were unhappy with our stay and would not recommend it.
Comment from Hotel Management
4 Jul 2023 by Management, Hotel Management
Thankyou for your feedback but please add how rude and aggressive you were towards the staff in reception, did not want to give any details of your room or name, reception did apologize to you and was fixed immediately you were informed if you had rung that night we could of stopped this issue of door not being locked, you chose not to ring so therefore unaware of your issue until your very rude self came down to reception, thankyou for not going to stay again i really appreciate it.
by A verified traveler
Supreme comfirt
Posted 28 Jun 2023 on HotelsComment from Hotel Management
29 Jun 2023 by PeterB, Hotel Management
Dear Kent,We appreciate your excellent rating and feedback. It is great to know that you had a wonderful stay with us and enjoyed our location and amenities. We look forward to seeing you again soon for another fantastic experience.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 19 Jun 2023
Smoke alarms flash all night - like a disco in the room
Maintenance is below par
Carpets stained & generally room looked like it needed make over
Try to get a refund for 2nd night due to lack of sleep caused by flashing smoke alarms but hotel would not refund my monies
Looks like a tradie hotel
very disappointed
Comment from Hotel Management
20 Jun 2023 by PeterB, Hotel Management
Dear Warwick,We sincerely apologise for the issues you faced during your stay at our hotel. We understand how frustrating it must have been to deal with the flashing smoke alarms and the unclean room. We appreciate your honest feedback and we will use it to improve our services and facilities. Unfortunately, we could not offer you a refund for your second night as it was against our cancellation policy as we do require 24 hours notice. However we hope you will come back and give us another opportunity to provide you with a better experience.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 22 Apr 2023 on Wotif
no lifts, very noisy, reception hours incorrect,
TV issue was fixed the same day,
Comment from Hotel Management
24 Apr 2023 by PeterB, Hotel Management
Dear Petar,Thank you for taking the time to review your recent stay. We apologise for any inconvenience caused during your stay and for the issued mentioned.We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
24 Apr 2023 by PeterB, Hotel Management
Dear Scott,Thank you for taking the time to leave a perfect 10 out of 10 rating for your recent stay. It's wonderful to hear that you had a great experience with us.We strive to provide exceptional service and comfortable accommodations to all of our guests, and we're thrilled that we hit the mark for you.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 10 Feb 2023 on Wotif
Comment from Hotel Management
9 Mar 2023 by PeterB, Hotel Management
Dear Nelson,Thank you for staying with us. We are glad to hear that you had a good stay, and appreciate your rating of 4 out of 5.If there is anything specific that we can improve on to make your next stay with us more enjoyable, please do not hesitate to let us know. Your feedback is valuable to us as we strive to continuously improve our services and facilities.We hope to have the opportunity to welcome you back soon for an even better experience.Kind Regards,Guest ServicesGladstone Downtown Central Apartment Hotel
by A verified traveler
Posted 9 Oct 2022
The staff was wonderful, but the rooms are a bit grimey. The location is good but it’s on a very busy road
Comment from Hotel Management
12 Oct 2022 by mana, Hotel Management
thankyou for your feedback we will look into your concerns
