Ratings based on 37 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 31 Mar 2024
This Hotel was breaching Electricity; Slips and trips; and HEALTH AND SAFETY Regulation and put our lives at risk. I never come a cross or heard of this kind of behaviour putting customers lives at risk to save few pence or to increase profit. Think not twice, hundred time before you put customers lives at risk like this... I only can say Group CEO and the Manager: Joseph should put themself in customer's (ours) shoes to understand is it worth killing customers for few pence of profit or cost cutting!!! I tried to call Expedia but not managed to speak to anyone before all my money run out from the mobile. That's worse! When we went to get something to eat before we leave the hotel, I mentioned to my husband it smell like a sewage near our room and when we checked there were some places near the footpath overflowing sewage mixed water outside from the drainages..Spoken to the Group CEO, Mr M I M Nizar and he was trying to convince us that this hotel is in a jungle and NOT in the city of Polonnaruwa!!! According to the Group CEO, as a customer, we should expect animal droppings on the bed as well as dead animals on the floor and the bathroom area including no lights and be able to clean it ourself without making any fuss!!! I mentioned that I am a patient with heart, diabetic and several other illnesses therefore any animal bit could be very dangerous for me. He laughed say that's nothing to worry about! This is NOT A FIVE STAR HOTEL and MAY BE EVEN HELL IS BETTER THAN THIS...
by A verified traveler
Lovely relaxing stay in beautiful surroundings
Posted 1 Feb 2024 on HotelsHaving just spent 5 nights at this hotel we can definitely recommend it. It was ideally placed for our self organised tour of Sri Lanka and, from here, we visited the iconic sites of Sigiriya, Polonnaruwa, Dambulla and the fabulous Hurulu national park where we saw many elephants. Our lakeside cottage at the hotel was very quaint and we loved sitting on the decking watching the monkeys and chipmunks running around. Staff at the hotel are very welcoming and the pool area is lovely. The hotel does get frequented by coach parties and we enjoyed the breakfast and evening buffets alongside quieter a la carte dinners on the outside terrace on the nights when there were fewer guests
by A verified traveler
Posted 22 Nov 2023
A magical place with wonderful staff
by A verified traveler
Posted 21 Aug 2023 on Hotels
by A verified traveler
Posted 20 Dec 2021 on Hotels
by A verified traveler
Posted 27 Dec 2019
Beautiful hotel. Nice people. Terrible service. Terrible restaurant. The does not want
by A verified traveler
Posted 26 Jul 2019
Unique setting, chalets very private. Good buffet breakfast and dinner. Lovely swimming pool.
Rooms a little dark for reading in the evening.
by A verified traveler
Posted 2 Feb 2019
by A verified traveler
Posted 15 Jan 2019
Very nice place to stay. Food is good too. Wonder full view.
Comment from Hotel Management
16 Jan 2019 by Buddhike- Reservations Department, Hotel Management
Dear Guest,
Warm Regards from the entire team at Deer Park Hotel
We get exited day after day when such reviews are received and the entire teams gets a moral booster.
We are glad that you enjoyed your stay with us .
Should you visit Sri Lanka again.. please do contact us and we shall make your stay even more memorable....
Best Wishes
by A verified traveler
Stunning hotel
Posted 20 Sep 2018 on HotelsTop quality hotel, beautiful gardens and pool. Great bar terrace and excellent choice and standard of food.
Comment from Hotel Management
25 Sep 2018 by Reservations Department, Hotel Management
Dear Guest,
Greetings from Deer Park Hotel
It was indeed a pleasure to read the review and we are glad that everything was perfect from the time you arrived.
It indeed a pleasure serving you and the staff are super happy and thank you for rating us on Expedia.
