Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Better English speaking staff would help
by A verified traveler
Posted 22 Apr 2024
Overall it's a nice Property in a good location.
Be awake that check in time at this hotel is 4 pm and check out time is 11 am and this is strictly enforced by this hotel to the minute.
The female reception staff were friendly enough but male staff not.
I have to mention that the floor of the room was extremely super dirty my slippers were black and sticky.Looks like the floors are just vacuumed but never washed or wiped with water!!
Besides that everything else was okay.Its what to be expected of a 3 stars hotel.
Another thing to mention is that the hotel restaurant is super expensive.I also enjoy having meals at the hotels I stay at but it was just unfortunately unaffordable here.
Breakfast$40
Dinner well over $100
I'm not sure I would stay here in future there are many other hotels to look at!
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you for your many valuable ideas. We were able to hear your valuable opinions. We look forward to serving you again soon.
by A verified traveler
Posted 18 Apr 2024
My room was a bit tired and pokey
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you for your many valuable ideas. We were able to hear your valuable opinions. We look forward to serving you again soon.
by A verified traveler
Posted 15 Apr 2024
Location
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
by A verified traveler
Posted 15 Apr 2024
Great location
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
by A verified traveler
Posted 13 Apr 2024
Good centrally located hotel in Ginza
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
by A verified traveler
Posted 10 Apr 2024
I hope the staff can speak better English
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you for your many valuable ideas. We were able to hear your valuable opinions. We look forward to serving you again soon.
by A verified traveler
Posted 7 Apr 2024
This hotel was really nice and the staff were great! They allowed us an early check in and to keep our bags at the property on check out day so we didn’t have to lug them around before we left the area. The on-site breakfast had a huge variety. There is SO MUCH around the hotel as well from shopping, to convenience stores, to food. The room was a good size and the TV had streaming capabilities.
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
by A verified traveler
Posted 5 Apr 2024
Nice hotel centrally located in Ginza! Easy access to the subway. Staff were friendly and helpful! Rooms were well sized for Japan!
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
by A verified traveler
Posted 3 Apr 2024
Location is good - near ginza 6. The staff are friendly. The room is small for me.
Comment from Hotel Management
29 Apr 2024 by kyu, Hotel Management
Thank you very much for your stay in hotel Monterey. We are looking forward to welcoming you again.
