Ratings based on 788 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Worth the price for a one night stay, room is typical no frills. Musty but clean!
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Hi Lisa,Thank you for sharing your honest feedback! We appreciate your candor and are glad to hear that you found the room to be clean, even if it was a bit musty. We understand that our rooms may not be luxurious, but we strive to provide a clean and comfortable stay for our guests. As a budget-friendly option, we're happy to hear that you felt the room was worth the price for a one-night stay. We're always looking for ways to improve and appreciate your feedback, which will help us to make necessary adjustments to enhance our guests' experiences. If you have any specific suggestions or ideas on how we can improve, please don't hesitate to share them with us. We're always eager to hear from our guests and make improvements to ensure they have a great stay with us. Please visit again!Best Regards, Customer Care Team
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 30 May 2024
Given the price, I mean it is cheap. But honestly the photos shown compared to reality. The walls were run down and dirty. We had dirty or stained sheets. It just felt really nasty to be quite honest. Motel 6 probably would’ve been better.
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Hi Melodie,Thank you for your candid feedback. We're sorry to hear that your experience did not meet your expectations and that the reality of your stay fell short of what was depicted in the photos. The condition of the walls and the cleanliness of the sheets are critical areas we need to address immediately. We apologize for any discomfort this caused and will be conducting a thorough review and refurbishment of our rooms to ensure they meet higher standards of cleanliness and maintenance. Your feedback is invaluable as we work to improve, and we hope you will consider giving us another chance in the future to provide a better experience.Best Regards, Customer Care Team
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Jesus,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Hi María,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team
by A verified traveler
Posted 16 May 2024
The gentlemen at the office was friendly and made check in easy. Best value and better condition than the more expensive chain properties nearby that I have also stayed at. In n out is next door so that’s a plus , it covers up the garlic smell of Gilroy. Overall would recommend staying here it was clean and no junkies hanging around.
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Geordy,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We're glad that our staff made check-in easy for you and that you found our hotel to be a better value and in better condition compared to other more expensive chain properties nearby. It's wonderful to know that you appreciated our convenient location next to In-N-Out and that our cleanliness and safety measures met your expectations. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay in the future!Best Regards, Customer Care Team
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 13 May 2024
The staff was very kind and helpful
Comment from Hotel Management
15 May 2024 by Customer Care Team, Hotel Management
Hi Saket,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be very kind and helpful. Providing excellent service is our priority, and we're thrilled that our team exceeded your expectations. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 12 May 2024
Need more towels in room
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hi denise,We appreciate you bringing this to our attention, and we apologize for any inconvenience caused by the lack of towels in your room. Your comfort is important to us, and we'll ensure that additional towels are promptly delivered to your room to meet your needs. Thank you for giving us the opportunity to improve your experience, and we look forward to making your stay more enjoyable.Best Regards, Customer Care Team
