Ratings based on 948 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Response is so quick
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel and for your feedback. We really appreciate it. Kind Regards
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel. We are pleased you enjoyed your stay and appreciate your feedback. Kind Regards
by A verified traveler
Posted 6 May 2024
Very good hotel would highly recommend
Comment from Hotel Management
13 May 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel and for your feedback we really appreciate it. Kind Regards
by A verified traveler
Posted 5 May 2024
Have stayed here a few times , very clean affordable and staff are great
Comment from Hotel Management
13 May 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel and for your feedback we really appreciate it. Kind Regards
by A verified traveler
Posted 29 Apr 2024
comfortable
Comment from Hotel Management
29 Apr 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel. We appreciate you taking the time to provide us feedback and hope to welcome you back again in the future. Kind Regards
by A verified traveler
Posted 22 Apr 2024
Average but comfortable nights stay
Comment from Hotel Management
23 Apr 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel and for your feedback, we really appreciate it. We hope to welcome you back again in the future. Kind Regards
by A verified traveler
Posted 21 Apr 2024
The hotel itself is quite large with plenty of rooms but a bit outdated. Outside needs a splash of paint as its a very strange colour pink and inside a revamp. Our room was spacious but the tv was so tiny and old which was mounted on far right hand corner of the room that you can hardly see it lol Also stains were on the ceiling boards which looked like they were on the verge of falling off any time soon. What was MOST annoying was that we were woken up by a cleaner knocking on our door, then proceeded to open with a key at 8.30am to clean it whilst we were still in bed, when we only arrived the day before late afternoon so couldnt have been dirty overnight, and we were booking out at 11am anyway that same morning. So why on earth couldnt the cleaner just waited until after we left to clean our room??? Please design 'do not disturb' signs so that we can hang oitside our room doors in future, please. Also so sweeteners would have been handy to have in room as well as sugar. Shower was nice and also plently of pillows privided. Breakfast was on the small size but nice, although staff seating us to our table was abrupt and not very friendly.
Comment from Hotel Management
22 Apr 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel. All of our rooms have do not disturb signs in them to hang on your door to prevent this happening, we are sorry if you did not see yours in the welcoming brochure. Kind Regards
by A verified traveler
Posted 21 Apr 2024
The hotel was lovely,
we had a wedding booked at 2 , and the hotel had our room ready 2 hours early so we could get ready In plenty of time.
Cosy atmosphere all round and we plan to stay again In may.
Comment from Hotel Management
22 Apr 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel and for your lovely review, we really appreciate it and look forward to welcoming you back again in the future. Kind Regards
by A verified traveler
Posted 1 Apr 2024
Very friendly and polite staff. Quick and efficient check-in. Unfortunately it seems more money has been spent on fish tanks than maintaining the rooms, which are dated and run down. The room wasn’t terrible but certainly could do with some improvement, and closer attention paid when cleaning the bathroom. The towels were nice and fluffy though. Lots of potential but needs some work before I’d consider returning.
Comment from Hotel Management
1 Apr 2024 by Reservations, Hotel Management
Thank you for staying at the King Charles Hotel. We are pleased you found our staff polite and friendly. We appreciate all your feedback and will use this to improve our services. Kind Regards
