Ratings based on 18 Verified Reviews
2.9 Room cleanliness
3.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2023
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
by A verified traveler
Posted 16 Sep 2023
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
by A verified traveler
Posted 26 Jul 2023 on Hotels
by A verified traveler
Nice flat, poor customer service
Posted 29 Oct 2022 on HotelsSuch a shame - really spoiled our two night family trip (6m + 6yo) to Ghent
Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were.
Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture.
Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children.
Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep.
Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered.
Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Comment from Hotel Management
7 Nov 2022 by Julia from Ghent Central Residence - City Center, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.While we are happy to know that you enjoyed the feeling of space in your apartment, we are sorry you felt the level of service was not that expected.Please accept our sincere apologies and we can assure you we will be reviewing our procedures to ensure any concerns raised by our guests will be replied to and dealt with promptly.We hope to welcome you back for an improved experience in the future. Best regards,Julia from Ghent Central Residence - City Center
by A verified traveler
Posted 25 Mar 2021
The :
Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone.
The -:
Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
by A verified traveler
Avoid at all cost
Posted 28 Feb 2024 on HotelsThey switched flats from the flat they confirmed in my booking to another flat altogether at another address and which did not look like the photos on which I based my choice.
The wifi did not work and 18 hours after they acknowledged this no action had been taken.
The lights in the bathroom did not work.
The lift in the building did not work (flat on second floor)
The plug hole in the shower was blocked making the shower unusable without flooding the flat.
There were scratches and soil marks on the walls.
A total catastrophe from start to finish. So bad I left and booked another hotel.
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 30 Jun 2023
To much mosquitos in the apart, we have at least 25 hurts
by A verified traveler
Posted 29 Apr 2023 on Hotels
by A verified traveler
Posted 23 Dec 2022 on Hotels
Comment from Hotel Management
29 Dec 2022 by Julia from Ghent Central Residence - City Center, Hotel Management
Cher Anatole,Merci de nous faire part de votre appréciation.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à ce que vous en attendiez.Nous aimerions beaucoup savoir ce qui aurait pu vous permettre de passer un meilleur séjour.Nous voulons vous offrir une prestation parfaite la prochaine fois.Nous espérons vous recevoir à nouveau et vous souhaitons une belle fin d'année !Bien cordialement,Julia from Ghent Central Residence - City Center
