Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
We had such an amazing stay at NH Belfort Ghent! The staff were super friendly and helpful. Our room was fantastic. We brought our 2 month old baby and they gave us a bigger room, an executive suite . This made traveling with a baby so much nicer to be able to come back to such a big room and stretch out and decompress. The room itself was so nice and the bed so comfortable. We were greeted with free drinks at check in and they always had refreshments at the end of the day which was nice. We would definitely stay here again if we visit this beautiful city again! Couldn’t recommend enough!
Comment from Hotel Management
21 Apr 2024 by Clarissa- NH Gent Belfort Team, Hotel Management
Dear Erin,Thank you very much for your positive feedback.We are very delighted to learn that you and your family were fully satisfied with both room and services we provided. Your satisfaction is our greatest pleasure and reward.The whole team are looking forward on welcoming you back in the hotel.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Clarissa - NH Gent Belfort Team , Hotel Management
Dear Gilbert,Many thanks for taking time to give us a score.The whole team are looking forward on welcoming you back in the hotel.
by A verified traveler
Posted 10 Apr 2024
Construction site. Jackhammer noise from 9 am to 6pm. Heating and Ac did not work, my room was like an oven 24C and impossible to cool ..
Comment from Hotel Management
21 Apr 2024 by Clarissa- NH Gent Belfort Team, Hotel Management
Dear Christopher,Thank you very much for sharing your review. While we are extremely sadden and very sorry to read about your disappointment. We understand that this must have been a bad surprise, please allow me to offer you our sincere apologies for the inconvenience caused. Your feedback is invaluable to us as we strive to improved our services and facilities. . We will do our outmost to restore your confidence during your next visit.Kind Regards,
by A verified traveler
Posted 7 Apr 2024
Great location. Staff were very helpful and friendly. Highly recommend.
Comment from Hotel Management
23 Apr 2024 by Clarissa - NH Gent Belfort Team, Hotel Management
Dear Melissa,Thank you very much for sharing your review, we are glad that you have enjoyed your stay with us so much. What makes us particularly proud is your nice compliment about our colleagues.Looking forward to welcoming you again soon, kindest regards and have a nice day.
by A verified traveler
Posted 2 Apr 2024
Perfect location in central historic Ghent. Breakfast also outstanding.
Comment from Hotel Management
2 Apr 2024 by Orlando - Front Office, Hotel Management
Dear SirThank you for your review.We are delighted to hear you have found our hotel to be a great base of exploration and have enjoyed our breakfast buffet.Yours Faithfully,
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Orlando - Front Office, Hotel Management
Dear Sir/MadamThank you for your rating.Yours Sincerely,
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
6 Feb 2024 by Clarissa, Hotel Management
Thank you very much for sharing your review, , we are pleased that you have appreciated our prime location, right in the very heart of the medieval city centre. Looking forward to welcoming you again soon, kindest regards and have a nice day.
by A verified traveler from Ryde
Posted 2 Feb 2024
Hotel under renovation and intermittent drilling was a nuisance
Comment from Hotel Management
11 Feb 2024 by Juan Carlos, Hotel Management
Dear Ambil,First of all, thank you very much for taking from your time to inform us how was your stay.We are indead doing some renovations to improve pur facilities.Our deepest apologies for the inconveniences that this may had caused.Kind regardsJuan CarlosFront-Office
by A verified traveler
Posted 27 Jan 2024
Surprise fees at check-in even though everything had been paid in advance. What am I supposed to do - refuse to pay their surprise fees when arriving and find another hotel? Include the real price in the listing.
Comment from Hotel Management
30 Jan 2024 by Juan Carlos, Hotel Management
Dear Juan,frist of all we want to thank you for taking from your time to share your experience with us.we also want to apologize if there was any confusion with the room.Your stay was already paid through expedia, the fees that you had to pay were the city taxes, which always need to be paid at the time of check-in by the guest.we are sorry if this information was not clear enough at the time of making the booking.Kind regardsJuan CarlosFront-Office
by A verified traveler
Great location
Posted 22 Jan 2024 on HotelsHotel is in a great location, the rooms are very spacious with Tea & Coffee in the room. Bed was very comfortable. We had one or two small issues during our stay but reception were very helpful and resolved them efficiently. The staff are all very nice and professional.
Would certainly stay again.
Comment from Hotel Management
30 Jan 2024 by Juan Carlos, Hotel Management
Dear James,First of all we want to thank you for taking from your time to write us a review.We are very happy that your stay with us met your expectations, that really motivates us to keep going on.We also want to thank you for gibing us such a nice a score.Kind regardsJuan CarlosFront-Office
