Ratings based on 933 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 9 May 2024
Perfect location for exploring the city. Easy transportation from train station to hotel by tram. Able to get early check in, good breakfast.
Comment from Hotel Management
14 May 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Constance,Thank you for such a positive review.It is gratifying to learn that our prime location facilitated your exploration of the city and that the convenient tram connection from the train station enhanced your experience.Your mention of the seamless early check-in and our breakfast offering brings us great joy, as these are services we pride ourselves on.We are also thrilled to hear your commendations on the immaculate condition of your room and the high standards maintained throughout our hotel, reflecting the dedication of our team to ensure guest satisfaction.Your appreciation of our service is sincerely valued, and we are pleased to have contributed to a memorable stay at ibis Gent Centrum St-Baafs Kathedraal. Should you return, consider joining ALL - Accor Live Limitless, for exclusive benefits during your next stay.It would be our pleasure to have you return on another occasion. Very best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 27 Apr 2024
The cathedral and main square are just across the road. Very handy for walking around Gent. Excellent staff. Very good breakfast.
Comment from Hotel Management
29 Apr 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Mark,Thank you for such a great review.It warms our hearts to hear how much you appreciated the prime location of ibis Gent Centrum St-Baafs Kathedraal, right across from the magnificent cathedral and main square, ideal for exploring the charms of Ghent.Our team is delighted to have made a positive impact on your stay, and we thank you for recognizing their dedication. We're glad that our breakfast offerings contributed to a great start to your day and that the cleanliness of your room met your expectations, reflecting our commitment to providing a comfortable and inviting ambiance.Thank you once more for choosing us for your visit to Ghent. Remember, by joining our ALL - Accor Live Limitless loyalty program, you can enjoy exclusive benefits during your next stay, enhancing your experience with us even further. We look forward to welcoming you back to experience the extraordinary.We look forward to a return visit from you in the future.Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Carolina De Bruycker, Directrice générale, Hotel Management
Cher hôte,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir,Carolina De Bruycker, Directrice générale
by A verified traveler
Posted 10 Apr 2024
Great location
Comment from Hotel Management
12 Apr 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Kevin,Thank you for this kind review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back in the future.Kind regards,Carolina De Bruycker, General Manager
by A verified traveler
Posted 6 Mar 2024
Easy access, location and everything expected
Comment from Hotel Management
11 Mar 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Thomas,We thank you for this positive feedback.We're delighted to hear you found our hotel's location convenient and everything met your expectations. It's great to know you enjoyed the cleanliness of our rooms and the condition of our hotel, alongside the services provided by our team. Our room amenities, including the Sweet Beds and work desks, are indeed designed to enhance your stay. Should you return, consider joining the ALL - Accor Live Limitless program to discover even more rewards and unique benefits during your next stay.We look forward to welcoming you back again in the future. Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 23 Feb 2024
Parking available but a bit tricky to locate, it’d be helpful if that information was available prior to arrival. Nice hotel and room, great view and location.
Comment from Hotel Management
26 Feb 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated the great view and prime location of our hotel, with the historic Saint Bavo Cathedral just a step away and many sights within walking distance. It's also wonderful to know that our room and services met your expectations, thanks to our commitment to providing modern amenities and top-notch service. Regarding the parking, we understand it can be challenging to locate, and we appreciate your feedback. For future reference, we offer limited indoor private parking which requires reservation, and we are always ready to assist with directions and the necessary pre-registration with local authorities for our guests' convenience.It would be a pleasure to have you return on another occasion. All the best,Carolina De Bruycker, General Manager
by A verified traveler from Istanbul
Posted 2 Feb 2024
Rooms are small and needed to be renovated.
Comment from Hotel Management
5 Feb 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Zafer,Thank you for choosing to stay with us.We're glad to hear that you appreciated the amenities we provide in our rooms. Our team strives to ensure that every guest has a comfortable and enjoyable stay. However, we're sorry to hear that the room size did not meet your expectations. While our standard rooms are cozy and designed for modern comfort, our Premium rooms offer additional space and amenities for those seeking a little extra. As we are located in the historical city center, space is at a premium, but we aim to make the best use of it to enhance our guests’ stays. We also take note of your comments regarding the hotel’s condition and service. Rest assured that we continuously work on maintaining our facilities to provide a pleasant environment for our guests.We hope that we may have the pleasure of welcoming you again.Kindest regards,Carolina De Bruycker, General Manager
by A verified traveler
Booking Nightmare
Posted 28 Jan 2024 on HotelsI made a reservation for two beds, which was confirmed prior to my arrival. However upon arrival I was told there were no rooms with two beds available as the front desk clerks “associate” had changed it to one double bed. As this is not what I had reserved, or confirmed, I asked for a refund and I would go elsewhere. I was told the room was nonrefundable and nothing could be done in terms of a refund or changing rooms to one that had two beds as requested. There was no explanation of why this reservation was changed by their staff. Very disappointed
Comment from Hotel Management
29 Jan 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Kelly,Thank you for taking the time to share your feedback.We're glad to hear that you found our hotel's cleanliness to be satisfactory. However, we sincerely apologize for the inconvenience you experienced with your reservation. Our aim is always to meet our guests' expectations, and we regret any confusion regarding room allocation. As the room was reserved for 1 person , my receptionist Charlie changed the booking to double bed to give more comfort.Please rest assured that it is our standard practice to honor confirmed reservations as per our guests' requests. While we understand that such situations are frustrating, our team is dedicated to providing solutions wherever possible. We would also like to highlight that as a member of ALL - Accor Live Limitless, guests can enjoy a variety of advantages during their stay, ensuring an even more rewarding experience.We hope we can provide you with an improved stay in the future. Kind regards,Carolina De Bruycker, General Manager
by A verified traveler
Posted 28 Jan 2024
The staff was so helpful. I had a couple of challenges and they quickly stepped in and took care of it.
Comment from Hotel Management
29 Jan 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Meredith.Thank you very much for sharing your positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back in the future. Kind regards,Carolina De Bruycker, General Manager
