Ratings based on 517 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from tukwila
Posted 2 May 2024
We have a very pleasant staying. Thank you.
Comment from Hotel Management
2 May 2024 by Team Gravensteen, Hotel Management
Dear Angelica, Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 5/5 score, and your positive feedback! We are looking forward to welcome you again! Warm regards,
by A verified traveler
Posted 18 Apr 2024
The hotel is beautiful and in a wonderful location. I had hoped to get a parking spot at the hotel. I wasn't aware that the spots are limited and you have to reserve a spot. With all of the one way streets, it is very frustrating to get to the parking garages. But the young lady at the desk was very friendly and helpful. Ghent is an amazing place!
Comment from Hotel Management
22 Apr 2024 by Warm regards, Hotel Gravensteen Team , Hotel Management
Dear Jennifer,We very much appreciate your comments regarding your stay in our hotel.It is always a pleasure to receive positive feedback. ATM parking cannot be reserved. On our website you can find instructions and video how to reach us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 4 Apr 2024
My husband and I absolutely loved hotel gravensteen. It had a perfect location, and a stunning view of the castle of the counts. Very clean and modern. Beautiful lobby decor.
Comment from Hotel Management
4 Apr 2024 by Warm regards, Hotel Gravensteen Team , Hotel Management
Dear Helen,Thank you for this positive feedback! We're delighted you had a lovely stay with us! As well you found that our location provided the perfect base for exploring the historic heart of Ghent. Our staff is grateful for your kind words and is pleased that their efforts to provide excellent service were appreciated. It's wonderful to hear that you enjoyed the stunning view of the castle and the comfort. We hope you will return for another memorable stay.
by A verified traveler
Posted 1 Apr 2024
The location was excellent!
Comment from Hotel Management
3 Apr 2024 by Hotel Gravensteen Team, Hotel Management
Dear Christos,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 5/5 score, and your positive feedback! We appreciate your comments in refer to the location. We are looking forward to welcome you again! Warm regards,
by A verified traveler
Posted 26 Mar 2024
Overall a nice hotel with a great location except do to construction it took us 40 minutes using Google maps to get to the hotel area and nearby parking garage which was frustrating. It would have been nice to be aware of this and we would have chosen a different hotel.
Comment from Hotel Management
3 Apr 2024 by Team Hotel Gravensteen, Hotel Management
Dear Michael,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 4/5 score, and your positive feedback! We appreciate your comments in refer to the location.Kind regards
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Hotel Gravensteen Team, Hotel Management
Dear Ovid,Thanks for the wonderful review! We're thrilled you enjoyed your stay at our historic hotel, loved our service and facilities. Looking forward to your next visit! Warm Regards,
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Team Gravensteen, Hotel Management
bedankt voor uw reactie we hopen om u nogmaals te ontvangen
by A verified traveler
Hotel Gravensteen
Posted 10 Dec 2023 on HotelsAmazing, great location great staff great rooms great price
Comment from Hotel Management
11 Dec 2023 by Best wishes, Hotel Gravensteen Team , Hotel Management
Thank you for this positive review. We're delighted you had an amazing stay with us! As well you found that our location provided the perfect base for exploring the historic heart of Ghent. Our staff is grateful for your kind words and is pleased that their efforts to provide excellent service were appreciated. It's wonderful to hear that you had a pleasant stay with us and found it good value for money. We hope you will return for another memorable stay.
by A verified traveler
Posted 3 Dec 2023
right across the st from the castle
tram in front of castle essy to use
room was barnd new so it was siper clean and stylish
very friendly and helpful dtaff
Comment from Hotel Management
7 Dec 2023 by Team Hotel Gravensteen, Hotel Management
We really appreciatie your positive and enthousiastic review about the location, our resently renovated rooms, cleanliness and staff. Hopefully we'll be welcoming you back again soon! Warm regards
by A verified traveler
Ok
Posted 29 Oct 2023 on HotelsNice Hotel very central but they had work being done that was a bit disruptive and builders not very tidy.
Comment from Hotel Management
31 Oct 2023 by Hotel Gravensteen Team, Hotel Management
Thank you for your time and sharing your positive feedback! It makes us very happy. We are working to improve our product and some rooms will be redesigned. We are very sorry for any inconveniences. We look forward to welcoming you again. Cordial greetings,
