Ratings based on 937 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
I liked the roomy and clean bathroom. The staff were very friendly and helpful. We appreciated the fact that we were given some food bags to bag some breakfast food as we had to leave early on our last morning with you.
Comment from Hotel Management
31 May 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Ines,Thank you for such a positive review.We are delighted to hear that the spaciousness and cleanliness of our bathrooms met your expectations. Our team at ibis Gent Centrum St-Baafs Kathedraal takes great pride in providing friendly and helpful service, so your compliments are truly appreciated.It is also gratifying to know that our efforts to accommodate your early departure with breakfast bags were well-received. We always strive to go above and beyond to ensure our guests have a pleasant experience, even when it comes to the smaller details of your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 17 May 2024
The staff were all very friendly and helpful. We arrived early and I really like that the luggage storage was in a secured room. The room itself was nice and spacious. The bed was comfortable. They had AC so it would be good on a hot summer day but the weather was so nice we just had the windows open the entire time and the noise from the street and church bells wasn’t that bad. They didn’t have a fridge or kettle in the room but you can ask for hot water at the restaurant downstairs. The only thing we didn’t like is when we walked into our room, it looks like they just cleaned it and mopped the floor, so the floor was sopping wet and kinda smelled weird. We had to use the bathroom rug to dry it and the open window helped with the wet smell. Other than that, it was awesome and Ghent is beautiful!
Comment from Hotel Management
21 May 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Anna, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear that our staff's friendliness and helpfulness contributed positively to your stay. We are also pleased that our secured luggage storage provided you with additional convenience upon your early arrival.We apologize for the inconvenience caused by the wet floor and the unusual smell in your room when you arrived. This is certainly not the standard we strive to uphold, and we appreciate you bringing this to our attention. We are glad, however, that the spaciousness of your room and the comfort of our Sweet Beds made for a restful experience. The boon of our central location is the ease with which our guests can enjoy the fresh air and the vibrant atmosphere of Ghent, just as you did by opening the windows to the historical views.Our commitment to guest satisfaction includes ensuring seamless daily routines, and while we do not offer in-room fridges or kettles as a standard, our team is always on hand to meet your needs for hot water or other amenities. We take pride in maintaining our hotel and are thrilled that the overall condition and service exceeded your expectations, contributing to the beauty of your Ghent experience.We hope to welcome you back. Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Karl,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 9 May 2024
Perfect location for exploring the city. Easy transportation from train station to hotel by tram. Able to get early check in, good breakfast.
Comment from Hotel Management
14 May 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Constance,Thank you for such a positive review.It is gratifying to learn that our prime location facilitated your exploration of the city and that the convenient tram connection from the train station enhanced your experience.Your mention of the seamless early check-in and our breakfast offering brings us great joy, as these are services we pride ourselves on.We are also thrilled to hear your commendations on the immaculate condition of your room and the high standards maintained throughout our hotel, reflecting the dedication of our team to ensure guest satisfaction.Your appreciation of our service is sincerely valued, and we are pleased to have contributed to a memorable stay at ibis Gent Centrum St-Baafs Kathedraal. Should you return, consider joining ALL - Accor Live Limitless, for exclusive benefits during your next stay.It would be our pleasure to have you return on another occasion. Very best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 27 Apr 2024
The cathedral and main square are just across the road. Very handy for walking around Gent. Excellent staff. Very good breakfast.
Comment from Hotel Management
29 Apr 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Mark,Thank you for such a great review.It warms our hearts to hear how much you appreciated the prime location of ibis Gent Centrum St-Baafs Kathedraal, right across from the magnificent cathedral and main square, ideal for exploring the charms of Ghent.Our team is delighted to have made a positive impact on your stay, and we thank you for recognizing their dedication. We're glad that our breakfast offerings contributed to a great start to your day and that the cleanliness of your room met your expectations, reflecting our commitment to providing a comfortable and inviting ambiance.Thank you once more for choosing us for your visit to Ghent. Remember, by joining our ALL - Accor Live Limitless loyalty program, you can enjoy exclusive benefits during your next stay, enhancing your experience with us even further. We look forward to welcoming you back to experience the extraordinary.We look forward to a return visit from you in the future.Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Carolina De Bruycker, Directrice générale, Hotel Management
Cher hôte,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir,Carolina De Bruycker, Directrice générale
by A verified traveler
Posted 10 Apr 2024
Great location
Comment from Hotel Management
12 Apr 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Kevin,Thank you for this kind review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back in the future.Kind regards,Carolina De Bruycker, General Manager
by A verified traveler
Posted 6 Mar 2024
Easy access, location and everything expected
Comment from Hotel Management
11 Mar 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Thomas,We thank you for this positive feedback.We're delighted to hear you found our hotel's location convenient and everything met your expectations. It's great to know you enjoyed the cleanliness of our rooms and the condition of our hotel, alongside the services provided by our team. Our room amenities, including the Sweet Beds and work desks, are indeed designed to enhance your stay. Should you return, consider joining the ALL - Accor Live Limitless program to discover even more rewards and unique benefits during your next stay.We look forward to welcoming you back again in the future. Best wishes,Carolina De Bruycker, General Manager
by A verified traveler
Posted 23 Feb 2024
Parking available but a bit tricky to locate, it’d be helpful if that information was available prior to arrival. Nice hotel and room, great view and location.
Comment from Hotel Management
26 Feb 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated the great view and prime location of our hotel, with the historic Saint Bavo Cathedral just a step away and many sights within walking distance. It's also wonderful to know that our room and services met your expectations, thanks to our commitment to providing modern amenities and top-notch service. Regarding the parking, we understand it can be challenging to locate, and we appreciate your feedback. For future reference, we offer limited indoor private parking which requires reservation, and we are always ready to assist with directions and the necessary pre-registration with local authorities for our guests' convenience.It would be a pleasure to have you return on another occasion. All the best,Carolina De Bruycker, General Manager
by A verified traveler from Istanbul
Posted 2 Feb 2024
Rooms are small and needed to be renovated.
Comment from Hotel Management
5 Feb 2024 by Carolina De Bruycker, General Manager, Hotel Management
Dear Zafer,Thank you for choosing to stay with us.We're glad to hear that you appreciated the amenities we provide in our rooms. Our team strives to ensure that every guest has a comfortable and enjoyable stay. However, we're sorry to hear that the room size did not meet your expectations. While our standard rooms are cozy and designed for modern comfort, our Premium rooms offer additional space and amenities for those seeking a little extra. As we are located in the historical city center, space is at a premium, but we aim to make the best use of it to enhance our guests’ stays. We also take note of your comments regarding the hotel’s condition and service. Rest assured that we continuously work on maintaining our facilities to provide a pleasant environment for our guests.We hope that we may have the pleasure of welcoming you again.Kindest regards,Carolina De Bruycker, General Manager
