Ratings based on 305 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great place to stay for groups, couples and lone Travelers. As a 4 star it’s bang on the money for that rating. Food and drink is not perfect but still good for the money. Main reason I say this it is a bit limited in the main restaurant, but if you just go with the flow you will have no issues. Staff are very polite and helpful. They only thing I would say is that there are two types of all Inclusive. One seems to have to option on reserving sun beds by the pool. Done so by a ticket left on the back. This did create some confusion as it was not explained at check in how it works and a few time we saw people sit on reserved bed and then have that awkward confrontation. If you are the standard all inclusive you have no choice but to get up at 7am and guard a bed till around 9am. I’m not sure how it works exactly but it seems the bed tickets are done by the hotel before even 7am. Apart from that it’s a great place to stay and being adults only is perfect, no screaming kids jumping in the pool.
Comment from Hotel Management
1 Jun 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Kyle, We would like to thank you for this review about your recent experience in our hotel.We are delighted to learn that you found our establishment fitting for groups, couples, and lone travelers alike. The commendation on our status as a 4-star hotel and the recognition of the value for money we provide are greatly appreciated.While we are pleased that you enjoyed the selection of food and drink, we understand that the variety in the main restaurant may not have met every expectation. Regarding the all-inclusive options and the sunbed reservation system, we apologize for any confusion encountered. We offer different all-inclusive packages to cater to our guests' preferences, which includes reserved sunbeds for certain room categories. This information is detailed in our guest welcome pack, and we regret any oversight in communicating this effectively upon check-in.It is heartening to note that our adults-only policy contributed positively to your experience, ensuring a peaceful and relaxed ambiance. Your kind words about our staff's politeness and helpfulness, the cleanliness of the rooms, the overall hotel condition, and the amenities provided have been well received by our team. We take pride in maintaining high standards and creating a welcoming environment for all our guests.We hope to welcome you back. Best wishes,Vasilis Kalsatos, General Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Rahul,Thank you for such a great review.Your complete satisfaction with your overall stay and with the high standards of hospitality we follow is a very encouraging fact for us, as it gives us the impetus to continue striving for perfection every day.We look forward to a return visit from you in the future.Best wishes,Vasilis Kalsatos, General Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
4 May 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Dawn,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Vasilis Kalsatos, General Manager
by A verified traveler
Posted 25 Apr 2024
The staff were kind, polite and respectful.
The hotel was clean, rooms were comfortable. We felt the dinning hall was compact especially when during busy meal times, it was difficult to get a table.
Comment from Hotel Management
26 Apr 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Amar, Thank you for taking the time to review your stay.It is heartening to know that our staff's politeness and respect contributed positively to your stay at Leonardo Plaza Cypria Maris Beach Hotel & Spa, and that the cleanliness and comfort of our rooms met your expectations. We regret to hear that the dining hall did not fully meet your satisfaction during peak times. We appreciate your feedback as it helps us to understand our guests' experiences more intimately. Rest assured, we are always exploring ways to enhance our guests' dining experience, especially during busy periods. Thank you once again for your positive remarks on our staff and facilities. It is always encouraging to learn that our guests have enjoyed their time with us.It would be a pleasure to welcome you again. Best regards,Vasilis Kalsatos, General Manager
by A verified traveler
Posted 25 Apr 2024
Nothing to do around. The port and mall are far
Comment from Hotel Management
26 Apr 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Shira, We appreciate that you took the time to share your experience with us.Our team endeavours to provide a memorable experience and it's a great boost for us all to receive a message of satisfaction from a recent guest.We are sorry that our location didn't meet your expectations. Our team is always available with information and advice on the best way to reach your destination.We hope to see you again in the future. Best wishes,Vasilis Kalsatos, General Manager
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Vasilis Kalsatos, General Manager, Hotel Management
Dear Melissa,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we hope to welcome you back soon.Kind regards,Vasilis Kalsatos, General Manager
by A verified traveler from Slough
Posted 10 Mar 2024
by A verified traveler
Posted 3 Mar 2024
Good holiday package hotel. Spa pool area good do with some renovations. The new suite was large and well appointed.
Comment from Hotel Management
9 Mar 2024 by Vasilis, Hotel Management
Dear SimonThank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.All of the team look forward to seeing you again in the future.Yours Sincerely,Vasilis Kalsatos Hotel General Manager
by A verified traveler
Posted 13 Feb 2024
Good position to walk around
Comment from Hotel Management
24 Feb 2024 by Vasilis, Hotel Management
Dear Jun,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.All of the team look forward to seeing you again in the future.Yours Sincerely,Vasilis Kalsatos Hotel General Manager
by A verified traveler from Auckland
Posted 22 Jan 2024
Great resort with attentive staff. Staff are friendly and welcoming. We received the VIP upgrade however the room was not clean. There was trace of hair on the sofa, under the bedsheet and the shower isn’t the cleanest. Regardless overall , we had a blast.
Comment from Hotel Management
26 Jan 2024 by Vasilis, Hotel Management
Dear Jason,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Your feedback will most certainly be shared with our team and of course all feedback helps us improve, provide high standards of service, and achieve our guests have the most memorable stay.All of the team look forward to seeing you again in the future.Yours Sincerely,Vasilis Kalsatos Hotel General Manager
