Ratings based on 110 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 17 Sep 2023
Very delicious dinner and breakfast
Comment from Hotel Management
23 Sep 2023 by 下呂温泉 悠久の華, Hotel Management
至らぬ点もございましたかと存じますが、当館のお食事がお客様の御口に合いましたようでうれしい限りにございます。貴重なご意見を頂きまして、ありがとうございます。
by A verified traveler
Posted 15 Jan 2023
Old and the condition was not like how it’s shown in photos
Comment from Hotel Management
17 Jan 2023 by 下呂温泉 悠久の華, Hotel Management
親愛なるゲストこの度は御宿泊頂きまして、ありがとうございました。せっかくご利用頂きましたのにご期待に添うことが出来ず、申し訳ございませんでした。貴重なご意見を頂きまして、ありがとうございました。
by A verified traveler
Posted 6 Dec 2022
Good overall. Can feel that the staff and the property management is trying very hard to maintain top quality. It is good.
Comment from Hotel Management
8 Dec 2022 by 下呂温泉 悠久の華, Hotel Management
この度は御宿泊頂きまして、ありがとうございます。至らぬ点もございましたかと存じますが、お客様の温かいお言葉に天にも昇れるような気持ちでおります。重ねて御礼を申し上げます。何より、お客様に満足頂けました様でうれしい限りにございます。また機会がございましたら、お待ちしております。
by A verified traveler
Posted 3 Mar 2020
Recommend this hotel where staffs are friendly and food was delicious!
Comment from Hotel Management
4 Mar 2020 by ききちゃん, Hotel Management
Thank you very much for your friendly comment .we are so happy that you can enjoy yourself at our hotel and we will try our best to provide best service for our guest. Thank you !
by A verified traveler
Posted 16 Feb 2020
Ultra nice room, great service :)
Nice dinner nice lunch, I will definitely go again!
Comment from Hotel Management
16 Feb 2020 by ki ki , Hotel Management
Thank you very much for your kindly comment .
I am so happy that you can enjoy yourself in our hotel . we will try our best to provide good service for the people who stay in our hotel .
Thank you !
The best wishes for you !
by A verified traveler
Posted 23 Oct 2019 on Hotels
G R E A T : )
by A verified traveler
Posted 26 Jun 2019
I saw a hair in the form cleanser bottle at onsen.
Comment from Hotel Management
14 Jul 2019 by customer service, Hotel Management
Thank you for your review. I am very sorry, we will solve this problem directly.
by A verified traveler from New York, NY
Posted 20 Nov 2018
Responsive staff. Amenities are adequate except the onsen inside the room is really small and it can only fit one person comfortably. As a result, my friend and I did not get to use it. My room is relatively quite even though is facing the road. The half board option with dinner and breakfast was not spectacular but met my expectations. I did wish there was explanation of food and instruction in English on the steps and how to consume those delicious Japanese cuisine.
Recommended
for Everyoneby A verified traveler from Hong Kong
Lovely onsen hotel, wowed by the overall service
Posted 5 Feb 2018
Pros: Reception staff, room conditions and facilities.
We had a great experience with the hotel from the moment we stepped out of the train station and the moment we stepped into the hotel. The person who picked us up / dropped us off at the train station was super friendly and smart.
The reception staff who helped us - Ben-san - was from Hong Kong and spoke our language. He was very patient to explain the room facilities, gave us really useful advice on our train schedules, local sightseeing and shopping, tips on the yukata culture, etc etc and remained accessible to assist with all sorts of questions during our stay. We had a small problem with our in-room onsen and they showed great concern and attentiveness to have it fixed in no time for us.
I was less impressed with the shared onsen facilities for women - I supposed that was because the original building facilities were kind of dated.
F&B quality was excellent, though I have to say the F&B service was a tad less attentive that what I've been used to in my years of travelling in Japan.
Nonetheless, I'd still rate my overall experience there very highly and would recommend the hotel to other travellers.
